9 years ago
i request withdrawal on 7/20/2016 that was approved on 7/29/2016 $1065 and another one on 07/27/2016 that was approved on 8/5/2016 $730,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
Inactive user
9 years ago
i request withdrawal 0n 7/20/2016 $ 1065 that amont is split that as approved on 09/19/2016 $ $540 and another withdrawal on that 09/27/2016 as approved on 10/07/2016 $ $ 1080 ,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your helpthey aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
AskGamblers
9 years ago
• Support Team
This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties involved into the dispute will manage to reach to a satisfactory resolution.
Inactive user
9 years ago
ok im still waiting
Palace of Chance Casino
9 years ago
• Representative
Hi goncalves--
I've looked at your account and here's why you're experiencing an additional delay: You had a withdrawal at another one of our casinos already in progress. We cannot combine withdrawals from differing casinos, nor are we able to send two separate payments from two different casinos at the same time due to processing limitations.
Now that you've been issued the payment from the previous withdrawal at Cool Cat, we can move forward with this withdrawal with Palace of Chance. To that end, I would expect we'll have tracking on this no later than Monday or Tuesday of next week.
I'll be sure to keep you updated.
All the best,
Tawni
I've looked at your account and here's why you're experiencing an additional delay: You had a withdrawal at another one of our casinos already in progress. We cannot combine withdrawals from differing casinos, nor are we able to send two separate payments from two different casinos at the same time due to processing limitations.
Now that you've been issued the payment from the previous withdrawal at Cool Cat, we can move forward with this withdrawal with Palace of Chance. To that end, I would expect we'll have tracking on this no later than Monday or Tuesday of next week.
I'll be sure to keep you updated.
All the best,
Tawni
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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