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Still waiting my payments after a month


9 years ago
i request withdrawal on 7/20/2016 that was approved on 7/29/2016 $1065 and another one on 07/27/2016 that was approved on 8/5/2016 $730,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
Disputed Casino Palace of Chance Casino
Amount $1795

Discussion

User name
i request withdrawal 0n 7/20/2016 $ 1065 that amont is split that as approved on 09/19/2016 $ $540 and another withdrawal on that 09/27/2016 as approved on 10/07/2016 $ $ 1080 ,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your helpthey aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
User name
This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties involved into the dispute will manage to reach to a satisfactory resolution.
User name
ok im still waiting
User name
Hi goncalves--

I've looked at your account and here's why you're experiencing an additional delay: You had a withdrawal at another one of our casinos already in progress. We cannot combine withdrawals from differing casinos, nor are we able to send two separate payments from two different casinos at the same time due to processing limitations.

Now that you've been issued the payment from the previous withdrawal at Cool Cat, we can move forward with this withdrawal with Palace of Chance. To that end, I would expect we'll have tracking on this no later than Monday or Tuesday of next week.

I'll be sure to keep you updated.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500