Complaint #3 Sapphire Rooms

Still waiting for my withdrawal

By Clintclyde

9 years ago

Message on forum

I have unsuccessfully been trying to withdraw £300 from my sapphire rooms account. After asking for various forms of verification which I have submitted I have had no reply or update. There online live support assured me they would respond over 2 weeks ago but have still received no confirmation or contact at all. The funds are no longer shown as pending and have simply disappeared without any indication when it will be issued? I have sent numerous emails and have had no reply. The full email trail is part of the complaint I emailed through #18073.
Thanks
John

Disputed Casino Sapphire Rooms

Reason Delayed payment

Amount £300

Discussion

AskGamblers

• Support Team

9 years ago

Dear @Clintclyde,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Sapphire Rooms

• Representative

9 years ago

Dear Clintclyde,

We have traced the payment and offered you the appropriate advice via email. Please advise the Call Centre once you receive the funds.

Regards,

Sean (Chief of Operations)
On behalf of Sapphire Rooms

AskGamblers

• Support Team

9 years ago

The complaint has been reopened as per Sapphire Rooms request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Clintclyde

• 2 reviews

9 years ago

No there is no update they will still not reply. The sapphire rooms casino appears to be a con.

Sapphire Rooms Complaint Stats

Resolved 1 / 1

Avg. Amount $395

Avg. Complaint Duration 8 days

Avg. Response Time 4 days