10 years ago
I have been waiting for my two withdraws for over the ten day time frame and every time I call I get a different story. I just want my money one was for 450.00 on 4/24/16. And the second one was for 401.00 on
myoung3205
10 years ago
• United States
This case is over not that it was resolved I simply wish no longer to deal with it Bovada customer service is horrible and so is their response to any complaints.
AskGamblers
10 years ago
• Support Team
Dear @myoung3205,
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Bovada Casino
10 years ago
• Representative
Hello,
We apologize for the frustration this matter has caused as it has come to our attention that your payment was not processed due to a technical error. The funds have been reversed and returned to your Bovada account.
You can process a new withdrawal at your earliest convenience and our estimated time frame has been changed to 10 – 15 business days.
We can assure you your funds are safe and we appreciate your patience and understanding.
Regards,
Bovada Service
We apologize for the frustration this matter has caused as it has come to our attention that your payment was not processed due to a technical error. The funds have been reversed and returned to your Bovada account.
You can process a new withdrawal at your earliest convenience and our estimated time frame has been changed to 10 – 15 business days.
We can assure you your funds are safe and we appreciate your patience and understanding.
Regards,
Bovada Service
myoung3205
10 years ago
• United States
Talk to players Advocate team yesterday and I got the same response it seems everyone else is getting there was an error in my payment will have to wait 10 more days or more I find it funny there's never an error when they're pulling the money out of your bank account just when you're waiting for them to pay you If i knew it would take this long I would have requested my first withdrawal a few days later avoiding the $50 withdrawal fee in my thoughts that should be credited back to my account since it was not obviously processed or paid the month I requested it
Bovada Casino Complaint Stats
Resolved
329 / 504
Avg. Amount
$6,782
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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