I requested a withdrawal of $3587.90 on Apr 13 2016. It was approved the following day Apr 14 2016.
The confirmation stated it would take an average of 10 business days to receive my money via Visa Fast Funds. After a few days passed I called customer care and they said that I would be receiving my money in 2 increments. (Not what the original confirmation stated). The first increment would be for $2400.00 and the second for $1137.90. (I guess $2400 is the maximum they can deposit every 7 business days).
I received the first increment of $2400.00 on 05/02/2016, 20 DAYS after it was approved. And I have YET not receive the second increment of $1137.90. In total I have been waiting over 1 month and 4 days to see the green in my account.
I have emailed Bovada multiple times weekly, and they suggest that I "keep checking my account". It's the same generic email pushed out. Today they sent me an email from their "Withdrawal Department" saying they have had technical issues overall that is causing delayed payments and that my withdrawal was eligible for payment on May 05th. HELLLOOOO today is May 15th.
Take my advice and run for the woods. I have had to beg to be paid out. I will take my money and drive 2 hours plus to a real casino. Not worth the long waits and the useless customer service.
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