Complaint #11 Staxino Casino

Casino is cutting my Winnings Every Time even with Raw Cash

By Dennis L.

10 months ago

Message on forum

So I got an 5€ Bonus. I wagered it and Cash Out 50€. Than it was cut to 25€ (which here was correct) because max. Winning was 5x The Bonus. So I asked the Chat how I Should Cash Out this Bonus because there is 30€ min Withdraw on this Site.

The Operator in the Chat told me I should just Deposit 10€ and than Cashout he will make a note that this is ok (see my Screenshots). A day Later or so I got an Email I have to Wager the 10€, I write them back with the Screenshots from the Chat but no Answer.

Than I wagered the 10€ (without touching the 25€) and Cash 50€ out. Now I got an Email they cut it again to 25€ Which makes no Sense. The didn't answer Chat or Emails anymore .

Disputed Casino Staxino Casino

Reason Delayed payment

Amount €50

Discussion

AskGamblers

• Support Team

10 months ago

Dear Staxino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

dennimenni

• Europe • 1 reviews

10 months ago

So Today they send me an Email that i had to withdraw directly after i deposit 10€ , which i Did. But than came the wagering Emails and even when i send them the Screenshots from the Chat via Email they dont Respond.

So they say thats because the had to cut it again to 25€. Which makes no Sense.

First of all the 10€ was Raw Money , i never touched the 25€ from the Bonus winning. So the steal my Money
Second is you cant withdraw 25€ on Staxino , every Payment method is min. 30€

It makes all no Sense

Staxino Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $322

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Freespins Aktuell (28)

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