Complaint #6 Starz Spins Casino

Document uploaded more then 2 weeks ago they dont look at them

By Kevin S.

3 weeks ago

I have uploaded document for verification more then 2 weeks ago they are not looking at them and i have informed chat about this issue and i do not get help because they have still not looked on the document i uploaded more then 2 days ago

So when im not verified its impossible for me to make withdraw so they are delayin verification to delay the withdraw

This sit is so unserious that i dont know what to say or do they dont want me to get verified so i can get my withdraw of 920€

Disputed Casino Starz Spins Casino

Reason Delayed payment

Amount €920

Discussion

57 hours left for Starz Spins Casino to respond.

kevinstrom698

1 day ago

New video is sent do you have time to look at it today?

Starz Spins Casino

• Representative

3 days ago

Dear AskGamblers Team and Kevin,

We would like to provide an update regarding the ongoing verification process.

After reviewing the video submitted by Kevin, we noticed that it did not fully meet the verification requirements, as some of the requested information was missing. We have contacted Kevin directly via email, explaining what needs to be corrected and providing instructions for submitting an updated video.

At this stage, we are awaiting the new video so that our Accounts Team can proceed with the verification review.

We appreciate Kevin's patience and cooperation and remain committed to completing the process as soon as all required information has been received.

Kind regards,
Emma
Starz Spins Team

kevinstrom698

1 week ago

Im still not verified,
How long will it take for you to verify the video?
And will it take this long time for you to process my withdraw after im finaly verifed there?

Starz Spins Casino

• Representative

1 week ago

Dear AskGamblers Team and Kevin,

We would like to confirm that we have received the video. Thank you, Kevin, for your cooperation. We are prioritizing your verification review to ensure the process is completed as soon as possible.

We appreciate your patience and understanding throughout this process. We will provide an update as soon as the review is finalized.

Kind regards,
Emma
Starz Spins Team

Starz Spins Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,300

Avg. Complaint Duration 3 days

Avg. Response Time 4 days

Complaint Status

57h left

€920

Having trouble with Starz Spins Casino? Submit complaint

Follow this complaint Learn more

Starz Spins Casino Complaints

See all complaints for this casino

They don't accept KYC and delay payments

Dear AskGamblers Team,

I'd like to ask for your help with Starz Spins Casino's KYC routine.

I've managed to win ~ 1300$ on the 9th of June and created a withdrawal request for the amount. The next morning, I saw that they declined my request and asked for KYC. They needed a screenshot of my ID and a selfie holding my ID, so I uploaded them as I was able to. (10th of June)

Since then, I'm just waiting for my documents to be accepted, but on the site i still see "verification pending". (The timeframe should be 5 working days according to their ToS, which is also not serious in 2026, but acceptable)

I've tried to contact live support multiple times, they keep saying: "I've created a ticket to the KYC department, it should make your case faster," but still, nothing happens. I also wrote an email to [email protected], but no answer yet, just promotional emails day by day.

Please help me solve this, because it looks like they are delaying on purpose and don't want to pay my winnings!

Resolved

$1,300