Complaint #6 Starz Spins Casino

Document uploaded more then 2 weeks ago they dont look at them

By Kevin S.

1 month ago

I have uploaded document for verification more then 2 weeks ago they are not looking at them and i have informed chat about this issue and i do not get help because they have still not looked on the document i uploaded more then 2 days ago

So when im not verified its impossible for me to make withdraw so they are delayin verification to delay the withdraw

This sit is so unserious that i dont know what to say or do they dont want me to get verified so i can get my withdraw of 920€

Disputed Casino Starz Spins Casino

Reason Delayed payment

Amount €920

Discussion

64 hours left for Starz Spins Casino to respond.

kevinstrom698

1 day ago

Insted of just sending me my withdraw you shut the whole site down😂😂😂🤣

This is unbeliveble you are such a loser site scaming pepole on their hard ernd money

kevinstrom698

4 days ago

We are 6 days waiting now and you site is still down can you please just send all of my balance to the address i made deposit from?
I do not want to wait any longer on you to fix your site

whats the next thing i have to wait on?
Payment opperator beeing home sick?

AskGamblers

• Support Team

4 days ago

Dear Starz Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

kevinstrom698

1 week ago

Can you just do a manual transfer right now and just send withdraw to same crypto account i made deposit from?

Soon from you can be weeks and months and this have allready taking much loonger then needed

Starz Spins Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,300

Avg. Complaint Duration 3 days

Avg. Response Time 4 days

Complaint Status

64h left

€920

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Starz Spins Casino Complaints

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They don't accept KYC and delay payments

Dear AskGamblers Team,

I'd like to ask for your help with Starz Spins Casino's KYC routine.

I've managed to win ~ 1300$ on the 9th of June and created a withdrawal request for the amount. The next morning, I saw that they declined my request and asked for KYC. They needed a screenshot of my ID and a selfie holding my ID, so I uploaded them as I was able to. (10th of June)

Since then, I'm just waiting for my documents to be accepted, but on the site i still see "verification pending". (The timeframe should be 5 working days according to their ToS, which is also not serious in 2026, but acceptable)

I've tried to contact live support multiple times, they keep saying: "I've created a ticket to the KYC department, it should make your case faster," but still, nothing happens. I also wrote an email to [email protected], but no answer yet, just promotional emails day by day.

Please help me solve this, because it looks like they are delaying on purpose and don't want to pay my winnings!

Resolved

$1,300