Complaint #6 Starda Casino

No return of deposit

By Lucyna C.

1 year ago

Message on forum

I have been waiting for a deposit since March 12. The casino wrote about 8 days of waiting. That time has passed. In the transaction status, this status is canceled. They said it was my payment method. From them the money came. I have confirmation of the accepted transaction. 2 days ago support wrote that they returned funds for my payment method, but no transfer arrived.

Disputed Casino Starda Casino

Reason Declined payment

Amount €10

Discussion

AskGamblers

• Support Team

1 year ago

Dear @lusia25,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Starda Casino

• Representative

1 year ago

Hello, dear player and representatives of AskGamblers!

We have checked the information on your question, a request was sent to the payment system for your deposit and we received a reply that the funds were not credited to the account of the payment system, they should be returned to your account.
You can contact your bank and clarify the terms of return of unsuccessful payments, as the funds were sent back to your account.

Best regards,
Starda Casino

AskGamblers

• Support Team

1 year ago

Dear Starda Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

lusia25

• Poland • 5 reviews

1 year ago

10€ It's not a lot of money, but it's my money

Starda Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $224

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (249)

Starda Casino Complaints

See all complaints for this casino

15 days payment delay

I fully verified my account at Starda Casino before October 30th and before that I made a few withdrawals that made everything seem ok to me and continued to bet on this platform.

However, the withdrawal from October 30, which amounts to EUR 219.47, is still pending. I have written to support several times and they always tell me that I have to wait 31 days because of some "alleged" investigation. They don't give me a reason or an update. This is why I believe they are holding my money on purpose. I would like to be paid because it is completely unprofessional to keep money when the account is fully verified and all bets were in order for which I have the necessary evidence. Nobody wants to deal with this case.

Unresolved

€219

Delayed Payment of $423

Hello there,

My account is verified, and i made my withdraw on the 22/07/2023. Support keeps telling me it would take about 5 days, but all of the sudden they had a payment error on their side, and things are delayed.

Another support member told me it could take up to 31 days, which i think it's absurd. I would really appreciate some help from your side, since Starda.casino is creating some obstacles to my 423$ withdraw.

Thank you very much.

Unresolved

$423