On the 1st of February 2017 I was playing live blackjack at Magical Spin casino. At some point for some reason the winnings where not credited to my account (€100). So I contacted Evolution gaming live support and they told me that the funds where indeed not credited and they should investigate the matter further.
So on the 4th of February 2017 I contacted Evolution gaming live support to check the status of the investigation and they informed me that the casino customer support should have all the necessary information.
I therefore contacted the casino customer support but for some reason they told me that they cannot find the outcome and it could take up to months to receive an answer. However according to Evolution gaming live support they should have the outcome.
In my opinion I think they don’t want to pay me the funds. So Askgamblers could you help me solve this case?