Complaint #4 Stake7 Casino

Will not let me withdraw my remaining balance

By lczech

5 years ago

Message on forum

8 Days ago, Stake 7 has blocked my option wo withdraw money and was asking for documents which I did send immediatly.
The next Day they told me that I have a self excluded account at another site.
So in this case I know that you dont get paid any winnings.
But I did not win anything, what I try to withdraw is less then my deposits.

Now, they dont have closed my account but they also dont give me the possibility to withdraw my remaining balance.
They want me to gamble away that money even though they know I am excluded because of gambling addiction, and this is very very unethical.
I need that remaining funds urgently, the support is telling me since 8 days I will get a reply shortly.

Please help.

Disputed Casino Stake7 Casino

Reason Refund declined

Amount €442

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lczech

• 1 reviews

5 years ago

Yes my deposits have been returned this complaint can be closed.
Thank you AskGamblers and Stake7

AskGamblers

• Support Team

5 years ago

Dear @lczech,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake7 Casino

• Representative

5 years ago

Hi AskGamblers.

As the customer will also be able to confirm, the case has been resolved and closed. The refund of 442.00 was successfully transferred on the 13/07/2020 12:30:06.

Stake7 Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $807

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Stake7 Casino Complaints

See all complaints for this casino

Delayed withdrawal for 2 weeks

Hello hello.

I try to reopen this case since my last try was lack of evidence. So, here is added picture of showing my withdraw being made 10 days ago and I am hoping to get my money very soon.

I hope you can help me know with this proof of picture. I am 100% affiliated there by this site. Actually I don't see a place to send files here.

Unresolved

€53

Waiting for withdrawal since September 4th

Waiting since 04.09 for my withdrawal of 43€ which I won.

I am already verified and the livechat can't help me and say since the second day it will be done shortly.

I won the money with freespins that the casino has given. My last withdrawal in this casino was without problems but this time nothing happens.

Please help me to get my money.

Resolved

€43

Stake 7 Casino - Delayed payment of 2300 euros since November 2021

Hello AskGamblers team,

I've played on Stake7 2021-11-01 and then finished the session with a balance of 2969. I made my first withdrawal of 669 to Skrill which was paid out fast. The remaining balance of 2300 I've tried to withdraw I don't know how many times since November 2021 until now.

The withdrawal to Skrill is always canceled and Stake7 support has told me countless times that it's a problem with the payment processor and that they will fix the problem. Although it always ends there and I try to withdraw again and then it's the same answer all over again!

Hopefully, the AskGgamblers team can help me with this issue. I will add screenshots of the answers and emails I've received. It's been a long time since I started the withdrawals months even and I just want it to be solved.

Best regards,

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Unresolved

€2,300