I opened an account at Stack99 and I claimed first deposit bonus, after I completed the bonus wagering requirements my balance has grown to 5000 Eur.
I played exclusively slots and in my opinion I respected all the T&C imposed by the casino.
After a discussion on live chat with Clara, she told me to send my documents in order to have my first withdrawal processed. I responded promptly to their request.
After this stage they requested me a picture with me holding my ID in front of my face, even if this is humiliating I responded to the request.
Again they requested me a different picture with me holding my ID in front of my face and they had the pictures in the next days.
As response my account was closed and my winings canceled.
With this complain I want to request to have my case reviewed and I want to invite Stack99 to a public discussion.