Complaint #1 Spinnalot Casino

Not paying me 6600 Euro

By jankovska1

3 years ago

Hello,

I am very disappointed in the Spinnallot as I did not get paid what I won. I played on 02/12/2023 date deposit over 1200 euros I won a big amount of 6600 euros.

I had to do many verifications, to verify myself: Passport, Utility bill, Source of wealth, Connecting bank statement with source of wealth, Certified bank statement with a stamp, which they made me get with the bank.

I am 100% verified myself and proof that I am the legit person in question!!!

All seems fine until I get this disturbing mail that I am not getting paid and my balance is confiscated. I proved in full that I am the person in question. I had a lot of trouble getting these documents for them. There is no reason not to pay me. I never did anything fraudulent.

I hope askgambler can help and mediate for me this must be a mistake.

Disputed Casino Spinnalot Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Spinnalot Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Spinnalot Casino

• Representative

3 years ago

Hi Jankovska1,

Based on Article 9.5, Spinnalot has the right to close an account if the player is found to be in breach of the terms and conditions or if there are reasonable grounds to suspect a breach. Providing false personal or payment information is one such breach.

Furthermore, according to Article 9.6, accounts closed for breaching the terms and conditions may have all balances removed, bonuses and winnings voided, and withdrawals denied."

AskGamblers

• Support Team

3 years ago

Dear @jankovska1,

Rest assured that the AskGamblers Complaint Team is in contact with the Spinnalot Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

jankovska1

3 years ago

Hello, Did we hear anything back from them?

Spinnalot Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A