Complaint #1 Spinlander Casino

Issue with second withdrawal

By Mati04

1 year ago

I submitted a second withdrawal on September 9th at 11:55 PM, but it still hasn't been processed.

The first withdrawal was quick and easy, and my account was fully verified.

For several days, I've been receiving only general responses that "financial procedures will be reviewed in due course," without providing a specific withdrawal date.

Please intervene and explain why my withdrawal isn't being processed according to the casino's terms and conditions

Disputed Casino Spinlander Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mati04

1 year ago

Dear all

I would like inform that The casino paid out the money and it appeared in my account. Thank you for your help, and best regards.

AskGamblers

• Support Team

1 year ago

Dear @Mati04,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinlander Casino

• Representative

1 year ago

Dear MATI04,

Thank you for sharing your feedback with us.

We acknowledge your inquiry regarding the status of your second withdrawal request. After carefully reviewing your account, we are pleased to inform you that your withdrawal has been scheduled by our Financial Department for today, 16th of September 2025. Once the transaction has been completed, you will receive a confirmation email.

Please note that our Financial Department operates Monday to Friday, from 09:00 to 18:00 (GMT +3). We truly appreciate your patience and understanding while the standard financial procedures are finalized.

Sincerely,
Spinlander Casino Representative.

Spinlander Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $607

Avg. Complaint Duration 3 days

Avg. Response Time 17 hours

Spinlander Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

Spinlander Casino Complaints

See all complaints for this casino

Improperly removed winnings

Hi there.

I hope you are well.

I recently completed the wagering for a bonus with Spinlander, finishing with €3784.73.

However, they then removed the majority of my winnings leaving only €300.

On Live Chat they said it was in the specific bonus terms and conditions- but the terms say there is a maximum of 10x the deposit amount. My deposit was €300. As such, I am due €3000.
https://spinlander.com/en/promos/weekend-power-bonus

I have also attached screenshots for ease.

They then said it was in the generic bonus terms. Once again, it is not mentioned there.
Here is the link:
https://spinlander.com/en/bonus-terms

They then said that the terms are not on the website! If that's the case how could they possibly be valid?
I reviewed all of the terms available for the bonuses, but there was never any mention of the €300 cashout rule, as such the casino is acting in bad faith.

I attach screenshots showing all of the above.

Your assistance in this matter would be greatly appreciated.

Kind regards.

Resolved

Need help with pending withdrawal

I have been missing a payout of 500 euros since April 2. I have been waiting 10 days for this payment without any result. I do not have any active bonuses, and I am already verified.

I have been in contact with their live support, who referred me to email them. I have emailed the company three times without receiving any response. The chat support also refers to a queue system in their payout process; however, I made two withdrawals on the same day at the same time, and only one of them has been sent to me.

Resolved

€500

Withdrawal taking more than 8 days

I have a pending withdrawal that now has been ”pending” for more than 8 days. I have asked their live chat and only get the same generic answer. They even ask me to wait deliberately to mess with me only to give me the same answer.

I have also written an email without getting any information back.

My account is fully verified since a couple of weeks back.

Resolved

€80

Delayed withdrawal from January

I am filing this complaint because my withdrawal request at Spin Lander has been pending for 14 days now. I requested a payout of three times 500 € first one on 29.1.2026 but the funds have not been released.
I would like to highlight the following points:
Account fully verified: I have already passed the KYC verification process in the past and have successfully withdrawn funds before.
No bonuses involved: I played with my own deposited funds without any active bonus, so there are no wagering requirements to fulfill.
Misleading support: I have contacted live chat several times. Every time, they give me the same generic answer—that my request is being processed "in an orderly manner" or will be done "within one business day." Despite these promises, nothing has changed in two weeks.
It seems the casino is intentionally stalling the payment without any valid reason. I am asking the CasinoGuru team to intervene and help me get my rightful winnings.

Resolved

€1,500