Complaint #2 SpinkoCasino

Deposit via crypto did not get added to account

By shchmax

1 week ago

A month ago on July 26th I've made a deposit via TRX crypto. The transaction got confirmed in few minutes, but the funds have not been added to the casino account.
Casino support have been saying that they have opened a case for their financial department after my first time turning to them, but up to this day they are saying there were no updates to the case.

A link for the transaction details:
https://tronscan.org/transaction/38b83765fe6d20529676c7c3bd499391096b821691c9c788f422533d1e8485ac/overview

Disputed Casino SpinkoCasino

Reason Amount not credited

Amount €211

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

shchmax

1 week ago

The funds were succesfully deposited to the account after creating the complaint.
Complaint can be marked as resolved and closed.

Thank you!

SpinkoCasino Complaint Stats

Resolved 1 / 2

Avg. Amount $466

Avg. Complaint Duration 2 days

Avg. Response Time 2 days

SpinkoCasino Complaints

See all complaints for this casino

Spinko Casino - Account closed without valid reason and explanation

I am submitting this complaint regarding my issues with Spinko Casino.

I deposited €450 into my casino account and played a few casino games. After winning some amount, my total balance reached €590. I then requested a withdrawal of my funds.

Initially, the casino support team informed me that they would process and issue my withdrawal. However, shortly after that, they completely closed my account without providing any valid reason or explanation.

I have not violated any terms and conditions, and my winnings are legitimate. Currently, both my deposit and winnings (totaling €590) are locked inside the closed account, and I have lost access to my funds.

I kindly request the AskGamblers team to look into this matter and help me get my rightful payout of €590.

Unresolved

€590