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Spinit Casino - Funds Unjustily Confiscated

UNRESOLVED
Complaint Info
Disputed casino Spinit Casino
Reason Casino terms violation
Amount £ 2045
lauratap United Kingdom
Posted on April 8, 2017

I signed up to Spinit on the 27th March 2017, but made my first deposit on 03 April 2017 and chose to use their welcome bonus they were offering me by email.

I continued to wager through the welcome bonuses requirements for a good few hours, after this I was left with £2045.50 in my account. I put in for a withdrawal request and then waited. I then received a request via email to send the documents to verify my identity, which I did without hesitation. The same day my documents were approved, I was then sent an email saying that my account is apparently a duplicate account and that my winnings have been confiscated and my deposit returned.

This is completely false, as I have never signed up to this site, infact, i had never even heard of them before stumbling on them on some casino review sites.

I have raised a formal complaint with the company, for them to tell that this decision is final.

I have asked them for proof of this 'duplicate account' as if i have never signed up to them, then it obviously means my identity has been stolen and used, to which i received a response saying that again the decision is final, and they will not give me any more information.

I have all the correspondence waiting to send to you if you need this, as their complaint procedure has been far from helpful.

I also have the emails in my folder from when i first signed to Spinit, and you can see the first email ever from them is on the 27th March, welcoming me to their site.

This is a blatant lie to avoid paying people winnings.

Unfortunately I have done badly on online casino's recently, and then I get one win, and the site I win on is bad casino like this and just confiscates funds for no reason :(

AskGamblers
Posted on April 12, 2017

Dear Spinit Casino,

Please let us know if there's some update regarding this case.

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