On 02.06 i deposited and claimed a bonus. Used a mix of 2-4 bets on slots, finished wagering 2-3 hours later and requested withdrawal (811.93). For the whole time i've been waiting there was no e-mail asking about verification - their "upload documents" section was saying that i dont have to send anything. 7 days ago i decided to send an email with my id, bank statement and card used for deposit - 4 days ago i looked into "upload documents section" not verified. Uploaded it there once again - it says 24-72 h to be verified.
Asked chat multiple times - what's up, where is my money, give me anything how long do i have to wait...week...month...year. They are useless and say sorry (hey i don't want your sorry i want my money)
... and copy paste pre prepared message which essentially says "you'll get it when you'll get it"
No honest business would ever treat their customer like that
Screenshots show when i deposited, when requested withdrawal, when verification documents were sent and my current "unverified status" (with "it takes us 24-72h to verify you" <------LOOOOL)
in case screenshots didn't add for some reason like when i tried to submit it yesterday here are the links
<Screenshots removed due to privacy issues>
I can only assume i am being scammed as they are not adhering to their own rules and give back only vague answers
( if it quacks like a duck and look like a duck...it's a duck)