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Spinit Casino - Unfair confiscation of winnings

RESOLVED
armstrongsol876 United Kingdom
posted on April 28, 2017.

Just like numerous others on here, SpinIt have confiscated my £913.50 of winnings from their welcome bonus with the following email

Dear Sol < surname removed >,

We hope this email finds you well.

We regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.

As per our free spins/bonus terms and conditions only one Bonus offer is allowed per person, account, address, computer and IP address.

SpinIt.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount.

We invite you to read our bonus and general terms and conditions:

https:­//w­ww.s­pi­nit.co­m/e­n/t­erm­san­dco­ndi­tio­ns/­gen­era­lbonus

https:­//w­ww.s­pi­nit.co­m/e­n/t­erm­san­dco­ndi­tions

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Sincerely,

Security Team
SpinIt Support
[email protected]

This is absolute nonsense, I only have one account, no one at my address has a spintit account, nor has anyone else used my internet connection to create an account. The amount of people making the same complaints on this forum suggests that SpinIt are confiscating the winnings of winners, and ignoring those who lose their deposit on the site.

I will be filing a Subject Access Request to SpinIt to find out the exact reason why my funds were confiscated.

I would also point out, that using a slot which pays out often but is not excluded, is likely the only basis for their confiscation in this instance. I'm furious beyond words.

I hope SpinIt replies to this complaint, instead of hiding behind their rogue business plan and stealing from their customers.

Sol

armstrongsol876 United Kingdom
posted on April 28, 2017.

I haven't heard any response from SpinIt regarding this. I have asked for a more in depth reason for the confiscation. They should be able to provide me with details of the evidence what they have said. Is my address being used for another account? Has my IP address or a similar one been used? Or, is it what I suspect - that my gameplay was similar to someone else... I look forward to SpinIt's response in this matter.

armstrongsol876 United Kingdom
posted on April 28, 2017.

I've just been on my account to find out it has been blocked. No email other than to say I'm not getting my winnings.

AskGamblers
posted on February 2, 2018.

This complaint has been reopened due to the declared willingness on behalf of Spinit Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

armstrongsol876 United Kingdom
posted on February 2, 2018.

Dear AskGamblers,

This is encouraging to hear that perhaps SpinIt have decided to pay out where they have previously confiscated from me on unfair grounds. I look forward to the resolution of this case

Sol

posted on February 2, 2018.

Dear ARMSTRONGSOL876,
I have forwarded evidence to AskGamblers to prove that you were breaching the terms and conditions on your account. In particular, our General Bonus Terms and Conditions 18.
Players can only have a single account with SpinIt, and as result all player offers are limited to one per person. To be transparent, this means one offer per household address, IP, email address, telephone number, payment method (e.g. debit or credit card, NETeller etc)..
Awaiting their response.
Thank you

AskGamblers
posted on February 2, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Spinit Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Spinit Casino.

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