Ag Awards

Spinit Casino - Denied payout

Complaint Info
Disputed casino Spinit Casino
Reason Declined payment
Amount £ 1000
Posted on August 26, 2019

I deposited £1000 on this casino site, I eventually won back the same amount , on submitting my documents , they have closed my account as I closed an account on a sister site , that I never knew was theres are in partnership with, I have moved house and changed my email address since closing the original account, and was unaware the above mentioned site had anything to do with the account I had closed, as I have moved house and changed email address, nothing came up on registration, so therefore I was unaware that I was not allowed to join, I am £1000 out of pocket through no fault of my own, I therefore want either the winnings or my deposits back.

Posted on September 5, 2019

Unfortunately, both sides involved in this dispute did not manage to reach a satisfactory resolution. As a matter of fact, AskGamblers Complaints Team has been in a direct communication with the Spinit Casino management over the last couple of days trying to find a solution. We are afraid we did not manage to achieve such and therefore, we recommend the player to forward this issue in front of the relevant regulatory body directly. AskGamblers Complaints Team will comply with the regulator's final decision. Until then this complaint is closed and considered as Unresolved.

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