Complaint #6 Spinatra Casino

Casino try to stall/don't pay my winnings of 1000 euro

By jan terje b.

6 years ago

Message on forum

Hi
Whit verification and payment Processing i hawe tryed to get my vinnings for 3 weaks now, and to day when they finaly claimed to hawe done the process they gat the Money back becase they claimed to hawe given them the wrong IBAN, i hawe worked in a bank for to years so im preaty sure i know what my IBAN is..

This winnings comes from a 250% bonus that they hawe With max whitdrawel of 10 times the depositet ammount (whitch was 100 euro) and they hawe after a weak verifyed me and acceptet that turnover was reached and the winnings was legit

As a Norwegen customer cant deposit with visa, and Norwegen banks dont alove money transfers from casinos (if they dont use a third part solution) so i depositet with Ecopyz since they accepted this and also according to their rules i then thought that i could whitdraw to my Ecopayz account

Now they claim tht they only can/wont pay thru wire and of corse my bank dont accept this

Please help me with this complaint since they hawe accepted my winnings and they accept Norwegen customers and the bank whitdrawel issu has been known in this industry for months and they only brush me of with "standard" reply and shows no proof to actualy want to find a solution for this

Regards

Atached th

Disputed Casino Spinatra Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved.

AskGamblers

• Support Team

6 years ago

Dear @asop,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Spinatra Casino

• Representative

6 years ago

Hi,

This has been resolved, the player should no longer receive any promotional emails from Spinatra.

Best regards

AskGamblers

• Support Team

6 years ago

Dear Spinatra Casino,

Please let us know if there's some update regarding this case.

Spinatra Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $927

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Spinatra Casino Complaints

See all complaints for this casino

Not following their own payment terms and conditions

Good afternoon.

I want to file a complaint against the Spinatra Casino (new casino recently incorporated in ASKgamblers). For the following reasons:

Your Terms and Conditions say

2 Express Acceptance: Players who make a withdrawal of € 200 or less or do not use any match bonus, or who use a match bonuses valued at 100% or less (as their last bonus before requesting withdrawal) will qualify for Express Acceptance . Express Acceptance means a withdrawal request will be reviewed, approved, or refunded within 3 business days of the request. If the last bonus before requesting a withdrawal used is greater than 100%, or the withdrawal is greater than € 200, Regular Acceptance rules will apply. Winnings from a No Deposit Bonus are ineligible for Express Withdrawal.

3 Your payment will be made after acceptance, Express or Standard within 10 business days.

In live chat, the person who has answered my question about how long it would take to process the withdrawal that I have pending 600 euros, informs me that it will be processed within 20 or 25 working days.

I think it is a serious breach of their own terms and conditions and the ASKgamblers, should know this situation and judge if they are interested in playing here. (To be new, they start well)

Resolved

€600