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Spin Galaxy Casino - Waiting for my withdrawal 400 USD since October 8th

UNRESOLVED

Complaint Info

Disputed casino

Spin Galaxy Casino

Amount

$ 400

4 months ago

Hello,

I requested a withdrawal from the Spin Galaxy casino of $400. since October 8 by check electronic.

At the beginning on the chat an agent answered me and since October 18 I have been on the chat and it is a conversational agent, it is a computer that answers me and disconnects me, no way to speak to a person.

I wrote to them by email no response from them.

When I go to the casino to see where my withdrawal is, it says the withdrawal request is being processed. And on the chat, the computer tells me that there are no withdrawals in progress.

My account has been successfully vérified. I tried to send you the proofs in a screenshot and it doesn't work.

I hope you can help me, please

AskGamblers
4 months ago

Dear Spin Galaxy Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

4 months ago

Still not received payment from spin galaxy casino