Spellwin did not credit the correct bonus and are refusing to do so

I have just resolved a complaint with Spellwin which took around 80 days. Once my funds were received and the complaint closed they were sending me the usual emails to come play and offering deposit bonuses.

On July 3rd I took up the offer and deposited 200 euro along with a 3rd deposit bonus.... I lost the funds. I then deposited another 200 euro with a 4th deposit bonus...I lost the funds. I then deposited another 200 euro with a 5th deposit bonus....I turned it into around 3,300 euro after wagering playing slots. As the T&Cs state the max win is 5x your deposit that 3,300 euro in winnings became 1,000 euro.

I made two withdrawals of 500 euro each to my bank account.

Today I have received an email stating "your account has been closed due to the administrations decision".

I am logging this complaint as I can no longer access my account and do not know if they have just stolen 1,000 euro from me. I contacted Live Chat who could not provide an answer, just said my account is closed. I won that money fair and square. They didn't close my account when I lost the 600 euro I deposited, they closed it when I tried cashing out the 1,000 euro.

I think AskGamblers should seriously think twice about advertising this casino on your site. I have had nothing but problems with them from day 1. They previously employed delay tactics in paying out on my previous complaint and now have closed my account with pending withdrawals. A casino shutting a players account having won fairly should be a massive red flag.

Good afternoon.

I hope you are well.

I have three withdrawals pending with Spellwin; one from the 14th April, another from the 16th April and another from the 23rd April, totalling €1500.
I have a further €3818.08 awaiting withdrawal on the account (you are only allowed 3 pending withdrawals of a maximum of €500 each).

Meaning in total there is €5318.08 outstanding.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

I joined Spellwin on April 10th, depositing 200 euro and receiving a bonus. I believe I spun that balance up to around 6k and hit wagering. When the wagering was hit they removed the excess and dropped my balance to 2k. All of that was fine as it was in the terms and conditions. No issue there.

I continued to play with my balance and spun it up to 7k. I fully verified my account on April 12th, all good.

April 12th - I placed my first three 500 euro withdrawals to my bank account. Their terms and conditions say "6.6. All withdrawal requests are processed within three (3) banking days". The 3 banking days came and went with no sign of payment and my withdrawal remained "pending".

April 16th - I contacted the online chat asking for an update, they responded "I will escalate this to our dedicated team; this will surely hasten the process."

April 17th - I contacted the online chat again asking for an update, they responded "Unfortunately, we have not received any updates from the Team yet.....I deeply regret that you have faced such a delay. I would like to assure you that we are doing our best to speed up this process for you, so the funds will be checked and released in the shortest time"

April 19th - I emailed support and received a generic response stating it was forwarded to the relevant team. No further update ever received.

April 21st - I contacted the online chat again asking for an update, they responded "Regrettably, there are no updates regarding your case at this time, as we are still expecting an update from the relevant team. As soon as any update becomes available, we will notify you immediately"

April 22nd - I contacted the online chat again asking for an update, they responded "Our team is currently reviewing your requests. I have already forwarded your request to our finance team so that they can try to expedite this process as much as possible. Please wait."

April 23rd - Finally received the first 500 euro withdrawal to my bank account 13 days after placing the withdrawal and placed another withdrawal for 500 euro.

April 25th - Emailed support again asking for updates on my other two withdrawals pending from April 12th and their response was "Your withdrawal requests are currently active and being processed. Our team is doing its best to complete it as soon as possible, and we kindly ask for your patience."

This was my last correspondence. I am a level 9 player and their terms and conditions state I should be able to withdraw 1500 a day, 3000 per week, 10,000 per month.

I have managed to get just 500 euro since April 12th. I have 6,500 waiting to withdraw and at their current pace it might take 6 months.

Id appreciate any assistance you may be able to provide me in resolving this matter. Its extremely frustrating.

Good afternoon.

I hope you are well.

I have two withdrawal pending with Spellwin, one from the 22nd January, and the other from the 24th.

The total amount outstanding is €938.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Good afternoon.

I hope you are well.

I have two withdrawal pendings with Spellwin, one from the 2nd January, and the other from the 4th.

The total amount outstanding is €791.

The account is fully verified and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Good afternoon.

I hope you are well.

I have a withdrawal pending with Spellwin since the 21st October.

The total amount outstanding is €500.

The account is fully verified and I have had previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.