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Spades Queen delaying payment to so called VIP


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By Shab
1 year ago

Fully verified, have had processed withdrawals before. The earlier withdrawal was processed quickly.

I am part of the " VIP " on Spades Queen..

09 Jun 2024, 04:54 tried withdrawing 1220 euro. Asked my "VIP" manager why my withdrawal was taking so long. Got no answer just that they would ask and inform me. I was informed nothing. Only new " free spin " offers.

I canceled the withdrawal after 12 days of waiting, maybe the system had errored.

21 Jun 2024, 13:47 I submitted a new withdrawal of 500 euro. No money has arrived. Only " free spin offers " from my "VIP" manager.

Disputed Casino Spades Queen Casino
Amount €500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
You can close this. Thank you.
User name

Dear @Shab,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Shab,

Thank you for your patience and understanding. We have carefully analyzed your request. We are pleased to inform you that your withdrawal has been successfully approved. The funds have already been transferred to your account and should be available shortly.

We sincerely apologize for the long wait and any inconvenience this process may have caused you. We always strive to provide the best possible service to our customers and appreciate your loyalty.

Once the funds have been credited to your account, please confirm this on your end so that we can consider this issue resolved.

King Regards
SpadesQueen Team

Spades Queen Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $535
Avg. Complaint Duration 4 days
Avg. Response Time 1 day