Hi,
I'm gambling addicted and have mentioned it many times for Mobilbet.com, therefore they have closed my account forever because im gambling addicted and they also closed at me comeon. I have verified me there with both passport and bills, so they have all my personal information. At 2nd September 2015 they closed my account at mobilbet forever and promised that never would be able to play at them again.
When I've been playing for example at Bethard, they have blocked me there for gambling addiction when i told them, I've been told they have to block me from all other companies in the same group, so I have to be locked there too, and that i never could be able to play at their group, they have to block my social security number, or they can get a big fine.
I have already mentioned it for mobillbet that i have a gamling addiction and that i never will be able to play their again. I have not played for some years and now I got a relapse. I went to snabbare.com at may/juni 2018. I did not provide any personal information, I only registered my social security number, then I could play. No registration or anything. Only my social security number which I have told mobilbet that i have a gambling addiction and they have confirmed it and they closed my account at comeon for example, so they know about me gambling addiction. But when i went to snabbare, i could play anyways. This is not okey at all. This is far from okay. A person with gambling addiction should not be able to play on a site owned by Co-Gaming Limited after i have mentioned it many times earlier for them.
The only reason is to pull out of it and be able to earn more money at players who a gambling addicted, beacuase it is their they earn money. Really ugly. It is far from all right that companies who believe that they should be against gambling addiction do not take their responsibilities. This means that they deprive their responsibilities. If a player says that the account gonna be closed forever according to gambling addiction and the remain closed forever, then it is the way it should be in the whole group, this is according to gambling laws, like MGA.
I have mentioned to them MANY times that I have a gamblingproblem and they have locked me forever. Snabbare is in the same group ( Co-gaming limited ) as mobilbet, which I blocked from being addicted to gamblin, Co-Gaming Limited. Which means that, according to MGA and also the law, I will be blocked by all companies within this group and never be able to open a account with my social security number. This becuase its a legal entity. This means that everything I said to Mobilbet also applies to Co-Gaming Limited. I have checked this with lawyers and betting groups and I'm absolutely right.
They are obliged to pay back all of the money I lost at snabbare, and they have to close my account for all companies in the group, and also if they start a new company, I will not be able to play there. They would have already been done in earlier stages. Several of the companies I have spoken to have had similar incidents where they have paid to the player the money played in the meantime that the player would be shut down and not be allowed to play. Since it is seen as a legal entity, all agreements and everything I've said to mobilebet are combined snabbare.com as well.
They assume responsibility for responsible gaming seriously, so their business should also be fully compatible with these game rules, which is absolutely not. This is not okey. I want and have the law at my side att this. I gambled away 16682 dollars at snabbre. Or 150.000SEK (Swedish) I really really need your help in this case i have all emails and things saved. So i can prove everything.
Best Regards
Complaint Info
No answer yet, i know that they avoid this, as always.... They exploit game abuse and encourage it. So when i waiting for an answer i can provide you with some more information about them.
This case have been up to them several times with snabbare, and they are really unpleasant, never answer my questions when I contact them.
They have looked at this case for some months ago and see that i have all rights, i have closed me for gambling addicition at 2015-09-02. But refer to an account my father had at comeon several years ago, which also was closed several years ago , this they knew and have already confirmed to me that it was okay that dad played on the comeon, provided he verified himself. He did. LOOK AT THIS, THEY HAVE CONFIRMED HIM TO PLAY even though I had an account they already knew. And now they reffering to this as the case?! And when i tell them about this, they never reply. NEVER.
This was also before I blocked my game abuse on mobilbet. And my dads account was also closed before 2015-09-02 when i talked about my gambling addiction to mobilbet.
So when I tell them about my gambling addiction, there was no active account at all at co-gaming limited and this has been confirmed to me, I have save the answer from them about this. When they confirm that i have no linked accounts at all so my IP, adress, names and stuffs like that.
So at this ponit, no active account at all, and my social security number should be banned, but they did not do this.
They knew about my gamblingabuse, but did nothing at all about this. I could play anywhere in their gruop after this. I tested snabbare, and it was no problem at all.....
This is to exploit game abuse and encourage it.
Shameful of co-gaming limited and snabbare.
So now i need to whole gaming world to se their behavior. Not good at all, and they have to answer themselves in public!
AskGamblers
This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
All people who read this see how bad snabbare are. They never answer and are really bad to cooperate. I have tried to contact them so many times without answer and when i contact them they are really unpleasant....
Still no answer.....
No answer yet...
Hi,
We are sorry to hear about your relapse and hope that you are now getting the support you need to get back on track.
The protection of individuals who have self-excluded is something that we take very seriously as we know how important the self-exclusion function is to those who are taking the brave step to change their harmful gambling habits.
In order to advise you on this matter we would have to know more details about your case, which is why we kindly ask you to contact our customer support. They are happy to help you with any problems you are experiencing in connection with your self-exclusion and can make sure you get the support you need.
Looking forward to hearing from you shortly,
Regards,
The support team!
Hello,
Thanks for your reply. Although it took over 2 weeks. Every single e-mail and to snabbare always takes 2-3 weeks to get an answer. Did you even read above about my problem?
This is the problem. I have contacted your support who does nothing about these, i have contacted your complaint group who do not take responsibility for this. They don't pay back the money. Which means that you do not take responsible gaming at all seriously. Look and read through my case above. The only reason is to pull out of it and be able to earn more money at players who a gambling addicted, beacuase it is their you earn money. Really ugly. It is far from all right that companies who believe that they should be against gambling addiction do not take their responsibilities. This means that they deprive their responsibilities. If a player says that the account gonna be closed forever according to gambling addiction and the remain closed forever, then it is the way it should be in the whole group, this is according to gambling laws, like MGA. You know about my gambling addiction, but let me play anyways. Encouragement of game abuse.
I have lots of evidence when you where you have confirmed my gaming problem and have turned me off. But you still let me play in your group. Although you know about my gambling addiction ...... This is not at all to take responsibility.
Look at the pictures I have sent attached. Their you have all the evidence, and i have many more pictures.
You knew about my gamblingabuse, but did nothing at all about this. I could play anywhere in their gruop after this. I tested snabbare, and it was no problem at all.....
Can i have your email and get this solved? I have today once again contacted your support and they say they do not know who is responding at askgamblers.com from the companygroup, so how can i contact you?
I publish this so everyone can see that you do not take responsibility for gaming abuse. You encourage it, even though you know it.
Hi there,
Kindly send your username and full name to me in a private message, so we can look further into this.
Regards,
Martin C
Hi,
I can not send a private message here. Askgamblers do not have private messages. Please look at the attached pictures, in one picture i have writed all this. Can you see this?
Or can i have your email?
AskGamblers
Dear Snabbare Casino,
AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.
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