Complaint #4 Snabbare Casino

Allowed me to deposit and play despite active self-exclusion within same casino group

By Unfairplaysnabbare

7 years ago

Message on forum

Hi,

I'm gambling addicted and have mentioned it many times for Mobilbet.com, therefore they have closed my account forever because im gambling addicted and they also closed at me comeon. I have verified me there with both passport and bills, so they have all my personal information. At 2nd September 2015 they closed my account at mobilbet forever and promised that never would be able to play at them again.

When I've been playing for example at Bethard, they have blocked me there for gambling addiction when i told them, I've been told they have to block me from all other companies in the same group, so I have to be locked there too, and that i never could be able to play at their group, they have to block my social security number, or they can get a big fine.

I have already mentioned it for mobillbet that i have a gamling addiction and that i never will be able to play their again. I have not played for some years and now I got a relapse. I went to snabbare.com at may/juni 2018. I did not provide any personal information, I only registered my social security number, then I could play. No registration or anything. Only my social security number which I have told mobilbet that i have a gambling addiction and they have confirmed it and they closed my account at comeon for example, so they know about me gambling addiction. But when i went to snabbare, i could play anyways. This is not okey at all. This is far from okay. A person with gambling addiction should not be able to play on a site owned by Co-Gaming Limited after i have mentioned it many times earlier for them.

The only reason is to pull out of it and be able to earn more money at players who a gambling addicted, beacuase it is their they earn money. Really ugly. It is far from all right that companies who believe that they should be against gambling addiction do not take their responsibilities. This means that they deprive their responsibilities. If a player says that the account gonna be closed forever according to gambling addiction and the remain closed forever, then it is the way it should be in the whole group, this is according to gambling laws, like MGA.

I have mentioned to them MANY times that I have a gamblingproblem and they have locked me forever. Snabbare is in the same group ( Co-gaming limited ) as mobilbet, which I blocked from being addicted to gamblin, Co-Gaming Limited. Which means that, according to MGA and also the law, I will be blocked by all companies within this group and never be able to open a account with my social security number. This becuase its a legal entity. This means that everything I said to Mobilbet also applies to Co-Gaming Limited. I have checked this with lawyers and betting groups and I'm absolutely right.

They are obliged to pay back all of the money I lost at snabbare, and they have to close my account for all companies in the group, and also if they start a new company, I will not be able to play there. They would have already been done in earlier stages. Several of the companies I have spoken to have had similar incidents where they have paid to the player the money played in the meantime that the player would be shut down and not be allowed to play. Since it is seen as a legal entity, all agreements and everything I've said to mobilebet are combined snabbare.com as well.

They assume responsibility for responsible gaming seriously, so their business should also be fully compatible with these game rules, which is absolutely not. This is not okey. I want and have the law at my side att this. I gambled away 16682 dollars at snabbre. Or 150.000SEK (Swedish) I really really need your help in this case i have all emails and things saved. So i can prove everything.

Best Regards

Disputed Casino Snabbare Casino

Reason Other

Amount kr150000

Discussion

Unfairplaysnabbare

7 years ago

The thing is that i have never meet a casino who behaves this badlu. And i have played very very much. You see above all they have done to me. All this to avoid paying back my mobey and everything to encourage gambling addiction. Can i send the pictures of the chat with claes to you and you upload them here?

Im aslo waiting to contact the pressdepartment at snabbare. This is really ugly.

AskGamblers

• Support Team

7 years ago

Dear @Unfairplaysnabbare,

Please keep in mind that your last message has been edited due to the fact that parts of the text were written using Caps Lock. We hope you are in aware of the fact that using so intensely Caps Lock while writing online is considering as yelling and yelling is definitely not the expected attitude and behaviour we expect from those who are willing to use AGCCS /AskGamblers Casino Complaints Service/.

Make sure to read carefully and comply with all Complaints Guidelines from now on. https://www.askgamblers.com/complaint-guidelines

Thank you for your cooperation.

Unfairplaysnabbare

7 years ago

When I never get an answer, I contacted their customer support and got to talk to a person called '' claes '' a senior employee, firstly

- I have never ever talked to any such unpleasant person in my life. Very uncooperative.

He says straight out that he does not care that I have posted a case here and that he will not investigate my case. He says he doesn't care that I have more evidences. He will not check this or even check this out.

This is from my contact with him:

(17m 24s) ME : My question is as follows: why didn't you shut me down in your group when you knew about my gaming abuse, you closed my social security number at comeon, but only there?!

(17m 36s) ME : Answer it honestly

(19m 22s) Claes: We take responsible gaming very seriously and offer a range of tools to facilitate responsible as well as the opportunity to pause or completely block their account, however, these tools are ineffective if one actively chooses to depart from these.

(19m 42s) ME : Please explain how I deviate from these?

(19m 59s) ME : Didn't I at all depart from them? This is what I get terribly annoyed at

(21m 11s) Claes: Ways to do this can be, for example, to use information that differs from the previously stated as first name, last name, e-mail address and telephone number.

(21m 23s) ME : But if we start from this then

(21m 53s) ME : you blocked my social security number on comeon when I mentioned it to you on mobilbet

(22m 11s) ME: Why don't you block this in you group and not on snabbare.com ? For the thing, it is, it is exactly the same tasks.

You encourage gambling addiction.

(22m 17s) ME: This is so sick

(22m 34s) ME: For people you pay out small money you write "we feel we could have taken extra measures to block you from opening a game account with us" this does not apply to me who has lost big money with is with exactly the same thing happened?

(25m 22s) ME: If you can honestly answer this I am satisfied, but it is not possible when I have exactly social security number. EXACTLY.

He refers to the decision they gave earlier about not giving me any money. And say that they dont care about my evidence, not at all.

And he dont answer on this above, i have ONLY one thing linked to me at snabbare.com, only one, no email, no adress or anything, only me social security number, which is EXACTLY THE SAME at mobilbet. So when i confront him with this he says:

(45m 31s) Claes: If the information registered on other pages differs significantly, they can help to circumvent our barriers, the decision we have made after examining this, that we have taken the measures that can be requested.

The thing is, when i registrered and l´play at snabbare i use my social security number for exampel:

Snabbare(username) : 1991-01-01-3030

Then when i play at mobilbet, i could not register my last for numbers in my social security number.

So i registrered with 1991-01-01 - Not my last 4 numbers, becuase you can not do this when you register.

And then I had to send in passports and bills to verify me. So on the pass they have my last 4 numbers. And they closed my account on comeon the same day, so they know about my social securitynumber for sure.

The reason why I post here on asgamblers is because when I contacted MGA for some months ago. Then MGA requested information from Co-gaming limited about my accounts and there they refuse to admit that this is the same account. So they say to MGA that I have no account at all on mobilbet. So MGA cannot investigate in this when CO-GAMING LIMITED LIES TO THEIR AUTHORITY. You hear that? They lie to their authoirty, and i would like to go to court, but i dont really now how to do this. This is one of the sickest thing i ever been involved in.

Snabbare Casino

• Representative

7 years ago

Hi there

You need to give us time to look into your case and therefore you cannot expect an answer instantly. These things can unfortunately take time and so you need to be patience which we have asked you to be earlier.

Also as mentioned before we cannot discuss other peoples cases with you in forums, so we have no further comments on this.

Please also note that no further comments will be made by on this thread until we have completed your case and if you wish to provide info about these players you claim to have talked with or would like to know more about you case and the status of it, then kindly contact our support.

Regards,

The support team!

Snabbare Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $15,458

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Snabbare Casino Complaints

See all complaints for this casino

All documents sent in, no response block account

I wont a total sum of 147005sek which is about 14000 US dollar. They asked me for bank statement, ID card picture, my selfies with the ID card, my passport, my salary statement, proof of address and even asked me to go buy a newspaper of the day and take a picture of it.

I sent in everything as requested and they stop answering. I logged into the site and talked to chat support about 5 times and they keep saying the relevant department is reviewing my paper and will contact me soon.

I won on the 24/01/2024, by mars they blocked my account and I wrote to ask why, no answer.

Please help me.

Unresolved

$14,000