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All documents sent in, no response block account


2 years ago

I wont a total sum of 147005sek which is about 14000 US dollar. They asked me for bank statement, ID card picture, my selfies with the ID card, my passport, my salary statement, proof of address and even asked me to go buy a newspaper of the day and take a picture of it.

I sent in everything as requested and they stop answering. I logged into the site and talked to chat support about 5 times and they keep saying the relevant department is reviewing my paper and will contact me soon.

I won on the 24/01/2024, by mars they blocked my account and I wrote to ask why, no answer.

Please help me.

Disputed Casino Snabbare Casino
Amount $14000

Discussion

User name

Dear Snabbare Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Dear Harikrishnan,

Thank you again for your patience and understanding.
Rest assured we will be in contact with you immediately via email once we have more information regarding your case.

Best Regards,
Viktor
Snabbare Team
User name loyalty-level-2
Alright. I will wait
User name
Dear Harikrishnan,

Thank you once again for your patience and understanding.
Rest assured we will be in contact with you immediately via email once we have more information regarding your case.

Best Regards,
Viktor
Snabbare Team

Snabbare Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $15,458
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Snabbare Casino Complaints

See all complaints for this casino
Allowed me to deposit and play despite active self-exclusion within same casino group
Hi,

I'm gambling addicted and have mentioned it many times for Mobilbet.com, therefore they have closed my account forever because im gambling addicted and they also closed at me comeon. I have verified me there with both passport and bills, so they have all my personal information. At 2nd September 2015 they closed my account at mobilbet forever and promised that never would be able to play at them again.

When I've been playing for example at Bethard, they have blocked me there for gambling addiction when i told them, I've been told they have to block me from all other companies in the same group, so I have to be locked there too, and that i never could be able to play at their group, they have to block my social security number, or they can get a big fine.

I have already mentioned it for mobillbet that i have a gamling addiction and that i never will be able to play their again. I have not played for some years and now I got a relapse. I went to snabbare.com at may/juni 2018. I did not provide any personal information, I only registered my social security number, then I could play. No registration or anything. Only my social security number which I have told mobilbet that i have a gambling addiction and they have confirmed it and they closed my account at comeon for example, so they know about me gambling addiction. But when i went to snabbare, i could play anyways. This is not okey at all. This is far from okay. A person with gambling addiction should not be able to play on a site owned by Co-Gaming Limited after i have mentioned it many times earlier for them.

The only reason is to pull out of it and be able to earn more money at players who a gambling addicted, beacuase it is their they earn money. Really ugly. It is far from all right that companies who believe that they should be against gambling addiction do not take their responsibilities. This means that they deprive their responsibilities. If a player says that the account gonna be closed forever according to gambling addiction and the remain closed forever, then it is the way it should be in the whole group, this is according to gambling laws, like MGA.


I have mentioned to them MANY times that I have a gamblingproblem and they have locked me forever. Snabbare is in the same group ( Co-gaming limited ) as mobilbet, which I blocked from being addicted to gamblin, Co-Gaming Limited. Which means that, according to MGA and also the law, I will be blocked by all companies within this group and never be able to open a account with my social security number. This becuase its a legal entity. This means that everything I said to Mobilbet also applies to Co-Gaming Limited. I have checked this with lawyers and betting groups and I'm absolutely right.

They are obliged to pay back all of the money I lost at snabbare, and they have to close my account for all companies in the group, and also if they start a new company, I will not be able to play there. They would have already been done in earlier stages. Several of the companies I have spoken to have had similar incidents where they have paid to the player the money played in the meantime that the player would be shut down and not be allowed to play. Since it is seen as a legal entity, all agreements and everything I've said to mobilebet are combined snabbare.com as well.

They assume responsibility for responsible gaming seriously, so their business should also be fully compatible with these game rules, which is absolutely not. This is not okey. I want and have the law at my side att this. I gambled away 16682 dollars at snabbre. Or 150.000SEK (Swedish) I really really need your help in this case i have all emails and things saved. So i can prove everything.

Best Regards
Status unsolved Unresolved
kr150,000