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333 Palace Casino - Slow payment and no answer to my emails

Complaint Info
Disputed casino 333 Palace Casino
Reason Delayed payment
Amount $ 1000
Posted on May 11, 2015

i joined this casino a few months ago and made around 5 deposits and won 1000 i played with a deposit bonus and completed all the waggering i also sent in all docs for verification which were accepted after a few days but the proplem is they will not pay my winnings and it states on askgamblers 24hr for e wallet withdraws but on the casino web page its 3 working days but my withdraw is now over this time frame so i sent them an email to say they were breaking their own terms and cons but they still have not payed up and even worse wont answer my emails can askgamblers help me out here thx

Posted on May 8, 2015

Dear wheeler00,

I can confirm to you that your withdrawal has been executed this morning to your E-wallet at 9.54am (UTC time).

Your documents have been verified on 06/05 at 10:53am and your withdrawal has been processed today (08/05, 9.54am). The verification and payment process has been completed in less than 48 hours.

As per our T&C’s, “1.5.3 Withdrawal Funds” section:

“Withdrawals will be paid 3 business days after the request is delivered to us, and they can be subject to any reasonable necessary security reviews required by the Company.”

If you have any further question regarding our payment procedure, do not hesitate to contact us: cashie­[email protected]­33p­ala­

333Palace Affiliate manager

PS: congrats for your winnings on Gonzo’s Quest!

Posted on May 8, 2015

yes i can confirm that i got the payment to my neteller account but i dont agree with the time frame the casino has stated as the withdraw was made on the 03/05/15 and the docs were sent on the same day and the withdraw was only payed today so i cannot see were the casino is getting the 48hrs time frame from its more like 120hrs but the main thing is i got payed thx askgamblers for the help can i now close this complaint

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