Hi there,
So to explain as much easy i can and sort story, ive been playing on slotzo casino and i won the amount of 2000 pounds before this win ive been one another amounts which ive requested withdrawal due to delay of website to process my withdrawal ive been canceled my withdrawal playing again and at the end my totally win was 2000 and of course this time i requested withdrawal and i didnt cancel anymore this has been happening on Friday 07.06, first time i deposit with my Master Card from Starling bank, and they been told me that due to regulation of UK theyre not able to process my withdrawal to a Master Card, so far so right reading of Terms & Conditions from their website. I said ok because i dont have any other card what solutions do i have, they told no problem if you have a Neteller account or a Skrill account to deposit the minimum amount and after that ill be able to withdrawal without problem via Neteller or Skrill. I said ok thats fine ill do how they told me, ive been deposited another amount and after that i requested withdrawal, of course i waited another 1 day and surprse i receive one email as you can see in the photo No.1 i didnt see the point why they ask me again a photo with my account but i said ok.. no problem ill send again, and of course another 1 day waiting im receiving another email as you can see in the photo number 2 , which of course ive been calling at them and i asked why i receive that email after me i requested withdrawal on neteller where is the point because they re not withdrawal on my account bank and to my neteller account, they been told me that was a mistake of sending that email and that everything is ok and my withdrawal it will be procesed, i said ok and i ask if i can have a email for confirming that, they told me like yes sure and they send me this email as you can see on the photo number 4, so far was looking that we are going on a straight line, saturday surprise im receiving another email from them saying this as you can see on photo number 3 and finally i was hopping that after a long emails and phone calls spending a lot of money to be able to call them, monday morning im checking my account on slotzo and surprise i can see that my withdrawal is still on pending , and of course i top up my sim and i call at them, after a long waiting ive been disconnected due to low credit on my sim, and im receiving another email from them as you can see on the last photo number 5, so can someone explain why is this all a big lies from this website and how long is taking to be able to withdrawal some money because looks like is impossible from this website to take money.
Thanks
Complaint Info
Hello Loveaga,
We have been informed that your cash out of 2k has been processed and will be on its way to you today. Congratulations on your win! We apologise for the misinformation and human error that led to the process not being as smooth as we would like.
Please note that the withdrawal process time is 2 working days, as per our Terms & Conditions: "Withdrawal requests are processed within 2 business days from the date of request.". Therefore, the withdrawal has still been sent within the allotted timeframe and is the reason why it was seen as pending over the weekend.
We hope this helps!
The Slotzo Team
Thanks for your reply,
That’s been “sorted out” because of me spending again long time on phone calls and chat as you probably know already after I send yesterday documents for my friends to be send to him my request you’ve been told me that you declined the documents because they’re not on my name ... well of course they didn’t was on my name as you know what you’ve been asking me ... however can I have a confirmation when my withdrawal has been properly send because today again I received to strange mails. On where you saying that my withdrawal has been processed and second one after few hours where you saying that you receive my withdrawal request and you’ll process within 48 hours... so I’m not sure which one is true that’s one where was already processed and sent or the one which it will be processed within 48 hours .
Thanks
Hello Loveaga,
We are sorry to hear about the further confusion you have experienced with our withdrawal process. We can confirm that the payment has been fully processed and sent to yourself. However, it has been sent via the wire transfer details provided. Unfortunately, we did not receive all documents required for the Neteller account to be able to process it via this method.
As the withdrawal was reissued to the wire transfer account, this triggered an automatic email stating the cash out had been received, hence the confusion. Due to the inconvenience this has caused yourself, we have credited your account with 100 free spins on Starburst to be used within the next 24 hours.
Apologies again and Kindest Regards,
The Slotzo Team
AskGamblers
Dear @loveaga,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Thanks Slotzo for reply, I’ll come back with a reply Ask Gamblers as soon I’ll see if the problem was solved and the money we’ll be on account because so far now I can’t say nothing if was or no solved
Thanks all for answer
Problem has been solved
Have a nice day
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Slotzo Casino Complaints
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