Account closure

Hi there,
So to explain as much easy i can and sort story, ive been playing on slotzo casino and i won the amount of 2000 pounds before this win ive been one another amounts which ive requested withdrawal due to delay of website to process my withdrawal ive been canceled my withdrawal playing again and at the end my totally win was 2000 and of course this time i requested withdrawal and i didnt cancel anymore this has been happening on Friday 07.06, first time i deposit with my Master Card from Starling bank, and they been told me that due to regulation of UK theyre not able to process my withdrawal to a Master Card, so far so right reading of Terms & Conditions from their website. I said ok because i dont have any other card what solutions do i have, they told no problem if you have a Neteller account or a Skrill account to deposit the minimum amount and after that ill be able to withdrawal without problem via Neteller or Skrill. I said ok thats fine ill do how they told me, ive been deposited another amount and after that i requested withdrawal, of course i waited another 1 day and surprse i receive one email as you can see in the photo No.1 i didnt see the point why they ask me again a photo with my account but i said ok.. no problem ill send again, and of course another 1 day waiting im receiving another email as you can see in the photo number 2 , which of course ive been calling at them and i asked why i receive that email after me i requested withdrawal on neteller where is the point because they re not withdrawal on my account bank and to my neteller account, they been told me that was a mistake of sending that email and that everything is ok and my withdrawal it will be procesed, i said ok and i ask if i can have a email for confirming that, they told me like yes sure and they send me this email as you can see on the photo number 4, so far was looking that we are going on a straight line, saturday surprise im receiving another email from them saying this as you can see on photo number 3 and finally i was hopping that after a long emails and phone calls spending a lot of money to be able to call them, monday morning im checking my account on slotzo and surprise i can see that my withdrawal is still on pending , and of course i top up my sim and i call at them, after a long waiting ive been disconnected due to low credit on my sim, and im receiving another email from them as you can see on the last photo number 5, so can someone explain why is this all a big lies from this website and how long is taking to be able to withdrawal some money because looks like is impossible from this website to take money.
Thanks