Complaint #24
Slotuna Casino
Withdrawal is being delayed
1 week ago
Hello,
I am submitting this complaint regarding a significant delay in the processing of my withdrawals from Slotuna Casino.
I requested three withdrawals of €500 each, on August 18, August 19 and August 20, 2026, for a total amount of €1,500.
At the time of submitting this complaint, all three withdrawals are still showing as pending/awaiting validation, and I have not received any of the funds.
According to Slotuna's terms, withdrawals are normally processed within 3 business days (Monday to Friday). This timeframe has now been exceeded by a considerable margin.
I have contacted Live Chat several times to ask for an update. Initially, I was repeatedly informed that there was a high volume of withdrawal requests and that I needed to be patient.
I subsequently received more specific information from several support agents:
I was informed that my account had been personally checked by the financial team.
I was told that my withdrawals were in the “final stages of processing.”
I was informed that my case had been escalated to the financial department as a priority.
I was also told that payments could be processed at any time, including during the weekend.
Another agent confirmed that the financial department would contact me once the process was completed.
Despite these updates, my three withdrawals remain at the validation stage and I have not yet received any payment.
I understand that withdrawal processing can sometimes take longer than usual, particularly during periods of high demand. However, given the length of time that has now passed and the stated processing timeframe, I would appreciate clarification regarding the current status of my withdrawals.
There is also a further point that is important to my situation. I still have approximately €2,400 remaining to withdraw from my balance. As my current withdrawals have not yet been processed, I am currently unable to proceed normally with withdrawing the remaining funds. I would therefore appreciate having the current withdrawals resolved so that I can access the rest of my balance normally.
As far as I am aware, I have completed all requirements necessary for these withdrawals, and I have not been informed that any additional documents or actions are required from me.
Desired outcome
I would kindly ask for assistance with the following:
The validation and processing of my three pending withdrawals of €500 each.
Payment of the full €1,500 through my selected payment method.
A clear explanation of the current status of these withdrawals and why the stated 3-business-day timeframe has been exceeded.
Confirmation that no additional verification or documentation is required from me.
Once the current withdrawals have been processed, I would like to be able to proceed with withdrawing the remaining approximately €2,400 from my balance.
I have screenshots of my conversations with Slotuna's Live Chat showing the information and updates I have received, and I can provide them as supporting evidence if required.
I am not making any accusation against Slotuna. I am simply requesting clarification and assistance in resolving the delay, as the current situation is preventing me from accessing and withdrawing the remaining funds in my account.
Thank you for your assistance.
I am submitting this complaint regarding a significant delay in the processing of my withdrawals from Slotuna Casino.
I requested three withdrawals of €500 each, on August 18, August 19 and August 20, 2026, for a total amount of €1,500.
At the time of submitting this complaint, all three withdrawals are still showing as pending/awaiting validation, and I have not received any of the funds.
According to Slotuna's terms, withdrawals are normally processed within 3 business days (Monday to Friday). This timeframe has now been exceeded by a considerable margin.
I have contacted Live Chat several times to ask for an update. Initially, I was repeatedly informed that there was a high volume of withdrawal requests and that I needed to be patient.
I subsequently received more specific information from several support agents:
I was informed that my account had been personally checked by the financial team.
I was told that my withdrawals were in the “final stages of processing.”
I was informed that my case had been escalated to the financial department as a priority.
I was also told that payments could be processed at any time, including during the weekend.
Another agent confirmed that the financial department would contact me once the process was completed.
Despite these updates, my three withdrawals remain at the validation stage and I have not yet received any payment.
I understand that withdrawal processing can sometimes take longer than usual, particularly during periods of high demand. However, given the length of time that has now passed and the stated processing timeframe, I would appreciate clarification regarding the current status of my withdrawals.
There is also a further point that is important to my situation. I still have approximately €2,400 remaining to withdraw from my balance. As my current withdrawals have not yet been processed, I am currently unable to proceed normally with withdrawing the remaining funds. I would therefore appreciate having the current withdrawals resolved so that I can access the rest of my balance normally.
As far as I am aware, I have completed all requirements necessary for these withdrawals, and I have not been informed that any additional documents or actions are required from me.
Desired outcome
I would kindly ask for assistance with the following:
The validation and processing of my three pending withdrawals of €500 each.
Payment of the full €1,500 through my selected payment method.
A clear explanation of the current status of these withdrawals and why the stated 3-business-day timeframe has been exceeded.
Confirmation that no additional verification or documentation is required from me.
Once the current withdrawals have been processed, I would like to be able to proceed with withdrawing the remaining approximately €2,400 from my balance.
I have screenshots of my conversations with Slotuna's Live Chat showing the information and updates I have received, and I can provide them as supporting evidence if required.
I am not making any accusation against Slotuna. I am simply requesting clarification and assistance in resolving the delay, as the current situation is preventing me from accessing and withdrawing the remaining funds in my account.
Thank you for your assistance.
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