Complaint #18
Slotuna Casino
Delayed Payment bad customer service
7 months ago
Hello,
I decided to file a complaint regarding Slotuna, as their customer support has not responded properly and appears to be deliberately delaying my withdrawal.
I have been playing on this site for a long time. I have a personal VIP manager, and everything has worked flawlessly until now. However, after numerous losses, when I finally won a larger amount for the first time, the problems began.
I made my most recent deposit on January 31, 2026, and claimed a bonus. After completing the wagering requirements, my balance was €6,829.94. I then requested withdrawals as usual (in €700 installments, as this is the maximum allowed per transaction).
After this, the withdrawals were not processed, so I contacted customer support to ask about the delay. The only response I received was that they were “looking into the matter.”
After one week, I contacted them again and was then informed that they required documents for account verification. I had not been notified about this previously and only received this information after asking.
I fully understand that account verification is important; this is not new to me. I sent the requested documents via email on February 8, and later provided additional documents that were not requested initially but were requested afterward.
I have now been waiting for my withdrawal for nearly a month, which I consider highly unreasonable. Customer support has provided no meaningful updates, only stating that the “documents are under review.”
Document verification should be a straightforward process once the documents have been received.
I am willing to provide any additional information or documentation if necessary. I sincerely hope you can assist me in resolving this matter, as my patience has unfortunately run out.
I decided to file a complaint regarding Slotuna, as their customer support has not responded properly and appears to be deliberately delaying my withdrawal.
I have been playing on this site for a long time. I have a personal VIP manager, and everything has worked flawlessly until now. However, after numerous losses, when I finally won a larger amount for the first time, the problems began.
I made my most recent deposit on January 31, 2026, and claimed a bonus. After completing the wagering requirements, my balance was €6,829.94. I then requested withdrawals as usual (in €700 installments, as this is the maximum allowed per transaction).
After this, the withdrawals were not processed, so I contacted customer support to ask about the delay. The only response I received was that they were “looking into the matter.”
After one week, I contacted them again and was then informed that they required documents for account verification. I had not been notified about this previously and only received this information after asking.
I fully understand that account verification is important; this is not new to me. I sent the requested documents via email on February 8, and later provided additional documents that were not requested initially but were requested afterward.
I have now been waiting for my withdrawal for nearly a month, which I consider highly unreasonable. Customer support has provided no meaningful updates, only stating that the “documents are under review.”
Document verification should be a straightforward process once the documents have been received.
I am willing to provide any additional information or documentation if necessary. I sincerely hope you can assist me in resolving this matter, as my patience has unfortunately run out.
Slotuna Casino Complaint Stats
Resolved
18 / 19
Avg. Amount
$1,290
Avg. Complaint Duration
12 days
Avg. Response Time
2 days
Slotuna Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 16 out of 17 complaints in this category have been resolved.
This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.
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