Complaint #18
Slotuna Casino
Delayed Payment bad customer service
6 months ago
Hello,
I decided to file a complaint regarding Slotuna, as their customer support has not responded properly and appears to be deliberately delaying my withdrawal.
I have been playing on this site for a long time. I have a personal VIP manager, and everything has worked flawlessly until now. However, after numerous losses, when I finally won a larger amount for the first time, the problems began.
I made my most recent deposit on January 31, 2026, and claimed a bonus. After completing the wagering requirements, my balance was €6,829.94. I then requested withdrawals as usual (in €700 installments, as this is the maximum allowed per transaction).
After this, the withdrawals were not processed, so I contacted customer support to ask about the delay. The only response I received was that they were “looking into the matter.”
After one week, I contacted them again and was then informed that they required documents for account verification. I had not been notified about this previously and only received this information after asking.
I fully understand that account verification is important; this is not new to me. I sent the requested documents via email on February 8, and later provided additional documents that were not requested initially but were requested afterward.
I have now been waiting for my withdrawal for nearly a month, which I consider highly unreasonable. Customer support has provided no meaningful updates, only stating that the “documents are under review.”
Document verification should be a straightforward process once the documents have been received.
I am willing to provide any additional information or documentation if necessary. I sincerely hope you can assist me in resolving this matter, as my patience has unfortunately run out.
I decided to file a complaint regarding Slotuna, as their customer support has not responded properly and appears to be deliberately delaying my withdrawal.
I have been playing on this site for a long time. I have a personal VIP manager, and everything has worked flawlessly until now. However, after numerous losses, when I finally won a larger amount for the first time, the problems began.
I made my most recent deposit on January 31, 2026, and claimed a bonus. After completing the wagering requirements, my balance was €6,829.94. I then requested withdrawals as usual (in €700 installments, as this is the maximum allowed per transaction).
After this, the withdrawals were not processed, so I contacted customer support to ask about the delay. The only response I received was that they were “looking into the matter.”
After one week, I contacted them again and was then informed that they required documents for account verification. I had not been notified about this previously and only received this information after asking.
I fully understand that account verification is important; this is not new to me. I sent the requested documents via email on February 8, and later provided additional documents that were not requested initially but were requested afterward.
I have now been waiting for my withdrawal for nearly a month, which I consider highly unreasonable. Customer support has provided no meaningful updates, only stating that the “documents are under review.”
Document verification should be a straightforward process once the documents have been received.
I am willing to provide any additional information or documentation if necessary. I sincerely hope you can assist me in resolving this matter, as my patience has unfortunately run out.
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