Complaint #12 Slotuna Casino

Pending withdrawal at Slotuna Casino

By Luxor

9 months ago

Dear AskGamblers Complaint Team,

I am submitting this formal complaint against Slotuna Casino due to a significant withdrawal request that has remained pending and has not been processed into my bank account.

I have initiated a total withdrawal of 420,000 HUF (approx. 1,077 EUR) from Slotuna Casino. Despite fulfilling all requirements and submitting the withdrawal requests correctly, the funds have not been transferred to my bank account. It has now been over two weeks since my withdrawal request, yet the payment has still not been processed.

During this time, I have repeatedly contacted the casino’s support team but have only received the same generic response each time, without any concrete information about when or if my withdrawal will be processed.

The exact amount is €1,077.

Request:

I kindly request AskGamblers’ assistance in ensuring that Slotuna Casino promptly processes my pending withdrawal of 420,000 HUF (approx. 1,077 EUR) or provides an official written explanation for the delay or possible refusal.

Attached evidence:

– Screenshot of the pending withdrawals (attached)

Thank you for your assistance and prompt response.

Disputed Casino Slotuna Casino

Reason Delayed payment

Amount €1077

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Luxor

• Hungary

9 months ago

Dear AskGamblers Team,

I kindly request that my case be marked as “Resolved.”
I would also like to note that my experience with Soltuna Casino has been extremely negative — it was the longest and most unpleasant process I have encountered so far. Situations like this contribute to the negative image many people have of online casinos.

Thank you very much for your assistance and support so far.

Kind regards,
Luxor

Luxor

• Hungary

9 months ago

Dear Soltuna Casino Customer Support,

With reference to your previous communication, I must formally state that the referenced payment has not yet been credited to my bank account.

I kindly but firmly request that you immediately provide the transaction reference number or official identifier related to this withdrawal, so that my bank can verify the status of the transfer.

Please also confirm in writing the date of the payment, the amount, and the transaction reference, in order for me to take the necessary steps with my bank.
I expect your prompt response and the requested details without delay.

Yours sincerely,
Luxor

Slotuna Casino

• Representative

9 months ago

Dear player,

The money have been send from our side. If you still have not received your funds, please kindly inform us.

Thank you for your cooperation.

Best regards,
Slotuna casino team

Slotuna Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $1,409

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (255)

Slotuna Casino Complaints

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