My husband talked me into signing up for an account because of a special promotion they had sent to him- so i finally broke down and made my own account. Met the playthrough requirements for the bonus, which had no max cashout associated with it, and then processed a withdrawl for $500.
Fast forward 4 days, deposit shows as being approved by a manager in the account history, but i had read several other horrible reviews about this casino so i contact customer support just to double check and make sure everything is good.
Turns out- withdrawl was approved, but only so that a manager could remove the funds from my account permenantly and NOT process any form of payment.
Now all of a sudden the same people who were so friendly just a few days before are hanging up on me over the phone, disconnecting themselves in the middle of online live chat, and the only answer I can get is that because my husband has an account and claimed a free chip just before i did that I am not entitled to withdrawl any of my own winnings.
Then they had the nerve to ask me to deposit my own actual paycheck money into their casino.... HAHAHAHA at least if I take a match and burn a $100 bill i can get warm, put your money onto this site and it will disappear just the same, whether you win or not, it will end up in the manager's account.