I was able to check the chat you had with Kenneth. He clearly explained you that having 2 accounts is not allowed as per Casino rules.
"[19:57:14] info: A site operator will be with you momentarily.
[19:57:14] info: Hi! Thank you for using our LiveChat Service. This is 'Kenneth'. Please verify your Email and Phone Number so that I can assist you.
[19:57:36] MommaMary83: removed for security [email protected] Phone removed for security reasons
[19:57:44] Kenneth: Thank you for the information, what can I do for you today?
[19:58:51] MommaMary83: I wanted to check on the status of my withdrawl request from the 19th.... it shows as approved in the account history as of yesterday, but i have been reading a lot of horrible reviews online about the payout process so i am kind of skeptical and scared
[20:00:01] Kenneth: Hi Mary, I was on the phone with you, and a few days before today as well. I apologize but the situation is not going to change no matter what you are saying here or over the phone
[20:00:03] Kenneth: Just please remember that claiming two free chips or non-deposit bonuses in a row or in multiple accounts is not allowed and any resulting winnings will be void. We encourage you to make a deposit so you can enjoy our great deposit bonuses and then you can ask for another free chip
[20:00:27] Kenneth: I also recommend you to read the terms and conditions that you agreed to when you and your husband created the account
[20:00:33] Kenneth: Thank you for your understanding.
[20:01:04] MommaMary83: I only redeemed the one free chip, and made the withdraw request from that free chip, the subsequent free chip requests were all declined
[20:02:11] Kenneth: You did but your husband also used free chips as I said over the phone both accounts share most of your information, including IP address, address, player computer, etc
[20:02:25] MommaMary83: if this withdrawl is processed i would gladly make a deposit to my account, however i am not going to deposit money into something that I stand no chance of ever getting anything back out of due to "red tape" and fine print
[20:02:27] Kenneth: You cannot use multiple free chips in multiple account within the same house hold...."
I am deeply sorry to confirm that Casino has voided your winnings based on the rules you have agreed on when opening your account.
Unfortunately 2 accounts have been opened from same IP, computer and same password which is not allowed.
Please keep in mind that as per casino rules: http://www.slotsofvegas.com/rules.php
"The Casino reserves the right to disqualify winnings in case the following incidents occur:
More than one active account at the Casino (unless given prior approval by management)"
"Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address."
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