Complaint #904
Slots of Vegas Casino
Withdrawal request taking longer than Terms of Service states
2 years ago
After a painfully slow and drawn out document verifying process, I was finally allowed to make withdrawal requests. I currently have two pending withdrawls, the first one made 3/17/24 - 1:59am - for $2500 and the second at 3/17/24 - 2:00am - for $2500, both via Bitcoin. Their terms of service state that withdrawal requests will be answered within 7 business days. That time frame has passed, and now I’m being told that it should probably be a “few more days”, and that they will “escalate” it, which has been said a few times already.
I am asking for your assistance in getting them to honor their own ToS, and to process my withdrawals. Thank you!
I am asking for your assistance in getting them to honor their own ToS, and to process my withdrawals. Thank you!
AskGamblers Manager,
I probably should have voiced this in my last reply, but that response by Slots of Vegas was just a slightly different way of doing the same thing, which is stalling payment and giving the run-around, under the guise of “assistance”. The response, basically useless to me, keeps them in compliance with your complaint process, while buying them another 4 days before any meaningful information is exchanged. I would gladly be proved wrong about my assessment, but I’ve included some additional info in support of my claim.
First, I forgot to mention this in my reply to her, but at the very beginning of the Withdrawl request process, my VIP host had told me that I was unable to use Bitcoin as a withdrawl method. When I pointed out that I had made many deposits via crypto, and reiterated that it was my preferred withdrawl method, she said that she would need some time to check with the Payments team. The next time we spoke, she was happy to report that her team determined that I would be able to receive my withdrawl via Bitcoin, asking me to get the Wallet address, and then contact support to double verify the wallet address. So after all that, and being cleared by the Payments team, I am suddenly “ineligible” to use Bitcoin?
Second, the Withdrawl Request’s were specifically made as “Bitcoin Withdrawls”, where I had to choose the Bitcoin option, input the amount to withdraw, and include my BTC wallet address as part of the request. As you can see below in the attachment provided, both of those “Bitcoin Withdrawls” were APPROVED by them. I don’t see anywhere that indicates “Withdrawl Request INELIGIBLE” or anything that could possibly be construed as such. Just “APPROVED”, which seems pretty clear, considering it took almost 2 weeks to decide on it.
Third, I wrote my response on here and also emailed Tawni directly literally minutes after her response appeared here, and I still have not received an email back from her. It’s great that somebody acknowledged the original complaint. But pushing me to a wire transfer and taking days to reply to questions that are more than reasonable, is continuing to act in the best interest of Slots of Vegas instead of doing what is right with their customer. It is my hope that Slots of Vegas can put a stop to the run around, and promptly issue the BTC payment and squaring us up, as I have seen them do in many other similar situations on here. Thanks.
I probably should have voiced this in my last reply, but that response by Slots of Vegas was just a slightly different way of doing the same thing, which is stalling payment and giving the run-around, under the guise of “assistance”. The response, basically useless to me, keeps them in compliance with your complaint process, while buying them another 4 days before any meaningful information is exchanged. I would gladly be proved wrong about my assessment, but I’ve included some additional info in support of my claim.
First, I forgot to mention this in my reply to her, but at the very beginning of the Withdrawl request process, my VIP host had told me that I was unable to use Bitcoin as a withdrawl method. When I pointed out that I had made many deposits via crypto, and reiterated that it was my preferred withdrawl method, she said that she would need some time to check with the Payments team. The next time we spoke, she was happy to report that her team determined that I would be able to receive my withdrawl via Bitcoin, asking me to get the Wallet address, and then contact support to double verify the wallet address. So after all that, and being cleared by the Payments team, I am suddenly “ineligible” to use Bitcoin?
Second, the Withdrawl Request’s were specifically made as “Bitcoin Withdrawls”, where I had to choose the Bitcoin option, input the amount to withdraw, and include my BTC wallet address as part of the request. As you can see below in the attachment provided, both of those “Bitcoin Withdrawls” were APPROVED by them. I don’t see anywhere that indicates “Withdrawl Request INELIGIBLE” or anything that could possibly be construed as such. Just “APPROVED”, which seems pretty clear, considering it took almost 2 weeks to decide on it.
Third, I wrote my response on here and also emailed Tawni directly literally minutes after her response appeared here, and I still have not received an email back from her. It’s great that somebody acknowledged the original complaint. But pushing me to a wire transfer and taking days to reply to questions that are more than reasonable, is continuing to act in the best interest of Slots of Vegas instead of doing what is right with their customer. It is my hope that Slots of Vegas can put a stop to the run around, and promptly issue the BTC payment and squaring us up, as I have seen them do in many other similar situations on here. Thanks.
Slots of Vegas Casino Complaint Stats
Resolved
583 / 604
Avg. Amount
$3,112
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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