Complaint #442
Slots of Vegas Casino
Still waiting for my $4,500, but getting only runaround
7 years ago
On Sept. 4th and 5th submitted for two withdrawals totalling $4500. Per their policy:
All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.
My first request was approved on Sept. 11th after not receiving check contacted them about it and right away the excuses and no answers started. Kept being told any day should get it but nope. Not till I started complaining everyday and asking bout a tracking # was told they sent for $2000 over to processor for check to be cut. First why isn't it sent over when approved and why the lying? Monday the 8th will be 10 days and still no check. I was told we deal with millions of people so expect delays, asked what do you want us to do about it and their own customer service people tired of having to talk about no payouts to customers.
Now besides that withdraw the second one has not been approved yet and suppose to get check a week following the first one. Being told now the second request will not be approved until I get first check. Read your own policy above. This company is the worse ever, take your money but not willing to pay. The excuses and lies are ridiculous. I want my money
All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
All withdrawal requests will be reviewed within 7 business days from the date of the request.
A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.
My first request was approved on Sept. 11th after not receiving check contacted them about it and right away the excuses and no answers started. Kept being told any day should get it but nope. Not till I started complaining everyday and asking bout a tracking # was told they sent for $2000 over to processor for check to be cut. First why isn't it sent over when approved and why the lying? Monday the 8th will be 10 days and still no check. I was told we deal with millions of people so expect delays, asked what do you want us to do about it and their own customer service people tired of having to talk about no payouts to customers.
Now besides that withdraw the second one has not been approved yet and suppose to get check a week following the first one. Being told now the second request will not be approved until I get first check. Read your own policy above. This company is the worse ever, take your money but not willing to pay. The excuses and lies are ridiculous. I want my money
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