Complaint #438
Slots of Vegas Casino
Procrastination with withdrawal
7 years ago
This company has come up with numerous excuses as to why my check could not be processed since I first won and requested my withdrawal on Aug.14, 2018. I am seeking an update on the status of my withdrawal of $100 that I won.
I have submitted all the required documents as of Aug. 23, 2018 and I still have not received an update on my payment. Every time I try to contact Customer Service - they are no existent. I tried calling their Customer Service phone number over 20 times, only to be told by the same rude representative, that he only handles Depositing customers before he abruptly tells me to hangup and contact the online chat. When I contact the chat line, I am told that the chat is only for depositing customers. Apparently, SLOTS OF VEGAS ONLY ANSWERS QUESTIONS FROM CUSTOMERS WHO MAKE CASH DEPOSIT, THEY DON'T CARE ABOUT THEIR NEW CUSTOMERS WHO USE THEIR NO DEPOSIT BONUS COUPONS.
I continue to have my email inbox flooded by the company with coupon offers to persuade me to logon and spend money even though I know their policy says that you cannot use a use another offer if you have an existing withdrawal pending (perhaps they keep sending me emails so I will eventually forfeit the check they owe me). I find it ridiculous that I receive over 6 emails a day regarding that but not one email about the status of my withdrawal. No tracking number, etc. My acct says that a check was approved on Sept. 07, 2018 - still no tracking number or email update about it, and every time I call customer service they tell me that they cannot access my account at all because they only handle customer's who have made deposits. This is not the type customer service that would encourage me to deposit one red cent, they apparently have issues with providing quality service and honoring their withdrawal payments.
I have submitted all the required documents as of Aug. 23, 2018 and I still have not received an update on my payment. Every time I try to contact Customer Service - they are no existent. I tried calling their Customer Service phone number over 20 times, only to be told by the same rude representative, that he only handles Depositing customers before he abruptly tells me to hangup and contact the online chat. When I contact the chat line, I am told that the chat is only for depositing customers. Apparently, SLOTS OF VEGAS ONLY ANSWERS QUESTIONS FROM CUSTOMERS WHO MAKE CASH DEPOSIT, THEY DON'T CARE ABOUT THEIR NEW CUSTOMERS WHO USE THEIR NO DEPOSIT BONUS COUPONS.
I continue to have my email inbox flooded by the company with coupon offers to persuade me to logon and spend money even though I know their policy says that you cannot use a use another offer if you have an existing withdrawal pending (perhaps they keep sending me emails so I will eventually forfeit the check they owe me). I find it ridiculous that I receive over 6 emails a day regarding that but not one email about the status of my withdrawal. No tracking number, etc. My acct says that a check was approved on Sept. 07, 2018 - still no tracking number or email update about it, and every time I call customer service they tell me that they cannot access my account at all because they only handle customer's who have made deposits. This is not the type customer service that would encourage me to deposit one red cent, they apparently have issues with providing quality service and honoring their withdrawal payments.
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