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Slots of Vegas Casino - Payout process started in June and still no payout

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 534
Gabey2 Louisiana Message
Posted on August 25, 2020

Help me please!! I requested payout in June. Identity verification was a nightmare. Now, last Friday the lady who emailed me said 10-15 business days for bank wire from July 29th. It had been 18 business days already. I just want my money. This is ridiculous!! No comps, no apologies. Just horrible customer service.

AskGamblers
Posted on August 29, 2020

AskGamblers Complaints Team has been informed that Slots of Vegas Casino representative might not be able to respond to ongoing complaints until Monday, 31th of August, therefore the time frame is being extended with another 96 hours.

Gabey2 Louisiana Message
Posted on August 30, 2020

Still no payout and still waiting... not to mention Hurricane Laura just destroyed everything I own so the money would definitely be appreciated and would help tremendously!!!!

Posted on September 3, 2020

Hi Rachel--

I apologize for the delays with this. Check processing is once again becoming quite difficult, which has caused significant delays.

I do see, however, that your payment was sent off to our processor and the tracking has come through. I've received the tracking for this (I've attached this privately), but it does appear that there will be issues as a result of the hurricane. Please contact FedEx for more information on delivery times.

I sincerely wish you all the best. I know times are already difficult, but now tossing in a hurricane seems like adding salt on an open wound.

Take care,

Tawni

AskGamblers
Posted on September 3, 2020

Dear @Gabey2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gabey2 Louisiana
Posted on September 5, 2020

Well if this is true, I’ll believe it when I see it. The US Postal Service is running and I don’t understand why FedEX wouldn’t be. I have really started to lose faith in humanity lately so please disregard my lack of enthusiasm about something that should have been here long ago. It definitely doesn’t take this long to make a deposit. No pun intended.

AskGamblers
Posted on September 8, 2020

Dear @Gabey2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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