Complaint #547
Slots of Vegas Casino
Not True To Their Word About Payments
6 years ago
These are the details and I have chat transcripts to back all of this up:
6/18: I was told my account has been verified
6/27:submitted my withdrawal request 1st-$2500 2nd-$750 3rd-$491 (was told to do it in 3 separate requests due to the amount). I received an email right back with their withdrawal rules which clearly stated that it will be reviewed within 7 business days and that payment will be made7-10 business days from approval date
7/7: was told they would expedite request to their approval departnment and to check back in 48 hours
7/10: Candace saw that it had already been escalated but had no update and told me she "informed the manager" and to please be patient
7/18:Mario said it was still pending and all docs received but then came back and said they didnt have my banbk wire information which I completed the day of my initial request. I did it again and sent it to them
7/20: confirmed they received my wire info
7/22: contacted them for update and asked me to confirm the name listed on my bank wire account, which I did.
7/24: contacted them for an update and said it was approved on 7/19th and to allow 7-10 business days for them to send
8/2: contacted them for update and was told that since it was actually the 10th day to contact them on Monday and they will escalate it.
8/4: contacted them and was told it had been escalated and to contact them in 48 hours if I didn't hear back.
8/6: contacted them since it was over 48 hours and was told that she would send a "reminder"
They have not done anything they said they would do and they are certainly not following their Payout Conditions. I'm tired of getting the run-around.
6/18: I was told my account has been verified
6/27:submitted my withdrawal request 1st-$2500 2nd-$750 3rd-$491 (was told to do it in 3 separate requests due to the amount). I received an email right back with their withdrawal rules which clearly stated that it will be reviewed within 7 business days and that payment will be made7-10 business days from approval date
7/7: was told they would expedite request to their approval departnment and to check back in 48 hours
7/10: Candace saw that it had already been escalated but had no update and told me she "informed the manager" and to please be patient
7/18:Mario said it was still pending and all docs received but then came back and said they didnt have my banbk wire information which I completed the day of my initial request. I did it again and sent it to them
7/20: confirmed they received my wire info
7/22: contacted them for update and asked me to confirm the name listed on my bank wire account, which I did.
7/24: contacted them for an update and said it was approved on 7/19th and to allow 7-10 business days for them to send
8/2: contacted them for update and was told that since it was actually the 10th day to contact them on Monday and they will escalate it.
8/4: contacted them and was told it had been escalated and to contact them in 48 hours if I didn't hear back.
8/6: contacted them since it was over 48 hours and was told that she would send a "reminder"
They have not done anything they said they would do and they are certainly not following their Payout Conditions. I'm tired of getting the run-around.
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