Mislead and never paid a single dime
This will be my third attempt at submitting a complaint against Slots of Vegas Casino. The other two attempts just vanished after hitting submit without a trace and I never received any kind of confirmation or response and it's as though those two attempts were never written or submitted.
I am submitting a complaint because nearly three months ago I won over $5000.00 and never received a single penny of it. I contacted support several times via chat and have had emails going back and forth also trying to get all my documents and approved as well as everything else necessary to have withdrawals approved. After everything that has happened I feel like I have been misled, lied to, given the runaround, and jumped through all the hoops asked of me- including sending in 3 months of bank statements, all my account numbers and personal information and again all for nothing.
I won over five thousand dollars and after requesting to have it withdrawn it was denied. I contacted support and they told me once they received 3 months of banking statements that the withdrawal would be approved and deposited within 7 days. I sent the 3 months of statements via email and was told it was approved but after requesting another withdrawal it was again denied so I contacted support again and was told that they needed the correct account numbers, specifically my banks fedach or fedwire account number. After a few emails back and forth I was finally able to get the correct information being asked by the Slots of Vegas representative that was helping me via email. At this time I was told everything was received that was needed and that my withdrawal would be approved and I could expect to see a deposit to my bank account within 7 days.
I waited and checked daily both my bank account and Slots of Vegas account for any changes, deposits or messages regarding my withdrawal. Nothing was happening and no changes had been made. So I contacted support again via chat and was told that out of the $5000.00 requested only $100 was payable or eligible. First off, that was never once told to me previously when emailing back and forth or at the time of being approved. I was not using a bonus code when I won. And I am a regular player that deposits frequently.
I don't understand how or why I was being asked to submit all these different documents, asked to provide 3 months' worth of bank statements, and or go through the hassle of getting the additional account numbers and such for international wire transfers when I was never paid a single penny of the winnings. It makes no sense why such personal, and highly confidential information would be requested in order to approve payout when Slots of Vegas never had any intention of paying me or making a deposit to my account from the very start! The $100 dollars that I was told was all that was "eligible" for payout was not even deposited into my account. I received nothing. I deposited real money to play with, and of course no issues there ever. The money is always easily taken without hassle but the minute someone wins they make you jump through hoops, deal with unprofessional people with horrible communication skills, never answer questions fully, and totally invade your privacy by misleading you into thinking you will get your payment after x,y and z is done- but once everything is said and done nothing is paid out, and just more time and energy is wasted on these fraudulent online casinos that do nothing but steal your money and take advantage!
How do they get away with this? How can they sleep at night knowing that they are basically con artists stealing from the people that actually support their business by making regular deposits to gamble with? How do they get away with doing this?
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