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Made a withdrawal on 9th of November 2018 and still have not received my $1500 winnings


7 years ago
I have contacted them numerous times each time they say my withdrawal will be escalated. They said my withdrawal was approved about a month ago. I feel like I’ve been given the run around, one person says I need to verify my account which I have already done and I have received winnings in the past. The last time I contacted them they said my winnings was been sent to be processed and paid.. still no money has been received.
Disputed Casino Slots of Vegas Casino
Amount $1500

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi there,

Just an update that i have now received my withdrawal pay out! thank you for getting this sorted in a prompt manner. many thanks
User name loyalty-level-2
hi,

i have given you the information required but just wondering why all of a sudden this info is needed again since i have had no issues receiving withdrawal payouts in the past? have been advised that payment has been issued so will resolve complaint once payment is received in full.
User name
Hi Tara--

I'm sorry for the frustration you've been having with this.

I've reviewed your account and I see there are just two small bits of information missing from your wire details. I've just sent you an email regarding this--once I receive your reply to my email, I'll be able to have your withdrawal issued for you.

All the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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