Complaint #587
Slots of Vegas Casino
Delayed Express Payment
6 years ago
I put through my first withdrawal request on Dec. 19 for $525. A week passed and I still didn't hear anything so I contacted via live chat and was informed I needed to send in documents form and required documents. On Dec 30th I sent in the forms. I checked back again on Jan 3rd and saw that my deposit was no longer pending. I contacted again via live chat and was told I had to do another withdrawal request so I did. I checked again on Jan 6th with Nicole Forrest and was told my documents were never received so I resent them. I checked again on Jan 7 and found my withdrawal no longer pending, and was informed that my documents were not complete I never sent the back side of my ID and debit card. I informed them they has to scroll down the back was on page two of each file. I waited appox 20 while they checked on it and then was informed they had everything. I was then told it was being escalated. I was also told I had to put through another withdrawal request and it would be 7 - 12 business days before it was approve. I received an email at 7:25pm from Michael Alberts telling me documentation had been verified and for further assistance to contact the support team via chat. On Jan. 16th I contacted the support team and was told it was being escalated since it was past 7 business days but I would need to wait another 3-5 business days. I checked yesterday and still nothing. I just checked again and was told by Sophia Mendez that I needed to send verification of my wire info. This is the first I've heard of this, of course no response as to why. I just sent it we'll see what happens. I was also informed I would have to wait another 3-5 business days for their relevant department to give their feedback. It would be much appreciated on their end. I'm beginning to think I'll never receive my winnings.
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