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Slots of Fortune Casino - reversed my withdrawal

RESOLVED
Complaint Info
Disputed casino Slots of Fortune Casino
Reason Delayed payment
Amount $ 318
Posted on January 3, 2015

I played with Slots of Fortune and won $318.00 on April 12th. I requested a eBank Withdrawal and checked it everyday to see when they were going to process the request. Everyday, it stated it was processing my request.

Today, I just received an email from the stating that MY reversal has been processed as requested. See email below:


Your reversal has been processed.
Dear
Your username is < removed >
Your withdrawal for 318 has been reversed. If you did not request this reversal, please contact our member services and we will be pleased to help.
Your account balance is currently 318.00.Should you require any assistance, please contact us via our Member Services Department
Best regards,
Member Services
Slots of Fortune

I immediately got online with their chat support and the young lady told me there was nothing she could do for me. When I checked to see if I could withdraw again using eBank, the option was no longer available only eWallet account which I don't have anyway. I sent them an email stating that I want my money ASAP and I want the withdrawal put back. They processed two credit card payments from me very easily and I want my damn money.

AskGamblers
Posted on December 31, 2014

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

AskGamblers
Posted on December 31, 2014

We got information from the casino that this player was paid. @kgrayer, can you please confirm? Thank you.

AskGamblers
Posted on January 3, 2015

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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