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Slots Hammer Casino - Delaying payments of 2439 euros

RESOLVED

Complaint Info

Disputed casino

Slots Hammer Casino

Amount

€ 2439

3 months ago

Slots Hammer is delaying my payment on a fully verified account.

I have sent them everything. And here we are almost 4 weeks later, and there's no movement whatsoever.

When I ask, they just say it's under review, trying to delay paying the money I have earned.

They also refuse to divulge why, which makes it even more frustrating.

3 months ago

First payment has been processed. What they have now done is remove Brite as a withdrawal option for me, in order to make it a bit more complex.

3 months ago

Never mind. It reappeared. And I have now asked for a second €1000 withdrawal.

3 months ago

Dear Egonols1,

Thank you for reaching out to us.

We would like to inform you that your latest withdrawal request via Brite has been successfully completed on our end.

We apologize for any delay this may have caused and appreciate your patience.

Please let us know if you need any further assistance.

Best regards,
The Slots Hammer Casino Team

AskGamblers
3 months ago

Dear @egonols1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

3 months ago

The latest withdrawal has NOT been completed. It's not resolved until they have approved this one and the final one after that.

3 months ago

Dear Egonols1,

We would like to inform you that your second withdrawal of €1,000 has been successfully processed on our end.

Please allow 3-5 business days for the funds to reach your bank account.

Kindly close this complaint, as your next withdrawal will also be completed as scheduled.

Please let us know if you need any further assistance.

Best regards,
The Slots Hammer Casino Team

3 months ago

Not closing this until my final withdrawal is also completed. I don't trust you enough not to delay further.

3 months ago

Dear Egonols1,

Thank you for your patience.

We would like to inform you that your most recent withdrawal request has been successfully processed.

If you need any further assistance, please do not hesitate to contact us.

Best regards,
The Slots Hammer Casino Team

AskGamblers
3 months ago

Dear @egonols1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

3 months ago

You can close this now. Thanks

AskGamblers
3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Slots Hammer Casino Complaints

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