Complaint #2 Winscore Casino

Slotamba Casino - Pending deposit

By Stefan7

2 years ago

I made a deposit of 50 euros on the 28th of October, it is still being sent, operators tell me the same thing every day to wait... The money is still not been returned or put into my account. I hope to get my money back, it's not normal to wait so long it's my money and I don't want to lose it, I really hope you can help me get my money back, thank you very much for your understanding.

Disputed Casino Winscore Casino

Reason Amount not credited

Amount €50

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Stefan7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winscore Casino

• Representative

2 years ago

Hello STEFAN7, would like you to confirm the information that your complaint is currently irrelevant as all funds have already been credited

AskGamblers

• Support Team

2 years ago

Dear Slotamba Casino,

Kindly note that the player's registered username and email with your casino can be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winscore Casino

• Representative

2 years ago

Hello STEFAN7, I was not able to identify you in our database by the nickname you have on this site, for a clearer answer, I need you to indicate under which nickname you were registered with us.

Winscore Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $821

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Winscore Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1 out of 2 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Winscore Casino Complaints

See all complaints for this casino

Casino is refusing to close my account

I asked the casino multiple times to close my account permanently. Since the first of August 2024, I have sent them over 10 emails to 3 different email addresses and yet they keep refusing to close my account. I contacted [email protected], I contacted [email protected], then they told me I had to contact [email protected], which I did and yet they first offered me freebets and then later asked me for the reason. I have told them multiple times the reason. At first, I told them that I was not happy with their customer service and their offers and therefore I did not want to play on their platform anymore. Later, I also told them that I was suffering from gambling addiction and yet they just kept asking me and ignoring my request. Meanwhile, I have deposited and lost over 2000€ probably. I want them to close my account permanently asap and I also demand compensation.

Unresolved

€2,000

Ignoring to pay my withdrawal

I am registered at Winscore casino with username: < username removed >. I made a withdrawal request of 1800 NOK the first time. It is now the second week and they have not paid my withdrawal. I deposited using Visa card, they asked for a Swift account to make the withdrawal payment, which I provided. After several days, without receiving the payment. I contacted Winscore asking why, they then told me it is my Bank that is not accepting the payment. I then contacted my Bank regarding this. My Bank told me they could not see any payment coming to my account. Winscore now offer only Crypto payment to pay my withdrawal because they know I do not have Crypto nor do I intend to have one. This is deliberate to avoid paying while returning my withdrawal to my playing balance account. I gave them my Mifinity account but they told me they will only pay with the crypto option they provide in my account. I hope you guys will look into this.

Unresolved

kr1,800

Refuse to close account due to Gambling addiction

Hi
I need help in closing my account with this casino due to Gambling addiction. I have written to them numerous times and they reply by asking for an account verification instead of closing the account. I need help to refund the money deposited since they do not care about responsible Gambling.

They do not respond even though I have pleaded with them to close my account.

Unresolved

€310

Slotamba Casino - Payment still pending no answer

I have deposited quite s bit on this casino.

I won 1300 euros on Saturday 7th of October and requested withdrawal on the same day. Since then nothing,

I have emailed support twice but not have an answer, every time I go to live chat to ask chat keeps giving me the same answer, ‘its a different department and they will do it soon’ ,

Resolved

€1,300