Complaint #2 Winscore Casino

Slotamba Casino - Pending deposit

By Stefan7

2 years ago

I made a deposit of 50 euros on the 28th of October, it is still being sent, operators tell me the same thing every day to wait... The money is still not been returned or put into my account. I hope to get my money back, it's not normal to wait so long it's my money and I don't want to lose it, I really hope you can help me get my money back, thank you very much for your understanding.

Disputed Casino Winscore Casino

Reason Amount not credited

Amount €50

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Stefan7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winscore Casino

• Representative

2 years ago

Hello STEFAN7, would like you to confirm the information that your complaint is currently irrelevant as all funds have already been credited

AskGamblers

• Support Team

2 years ago

Dear Slotamba Casino,

Kindly note that the player's registered username and email with your casino can be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winscore Casino

• Representative

2 years ago

Hello STEFAN7, I was not able to identify you in our database by the nickname you have on this site, for a clearer answer, I need you to indicate under which nickname you were registered with us.

Winscore Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $821

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Winscore Casino Complaints

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I won 1300 euros on Saturday 7th of October and requested withdrawal on the same day. Since then nothing,

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