Skycrown Casino - Payment of 550 euro declined multiple times KYC verified

UPDATE
After many exchanges, Skycrown have responded and they asked me for my banking info. The money is supposed to be manually transferred to my bank account.

Dear Skycrown Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear IAMEMIRU and ASKGAMBLERS,

We have looked into the player's situation and have done everything we can to help resolve the issue. We would like to elaborate on this case in more detail.

We would like to confirm the player's words that his account was indeed verified. Unfortunately, at the time of the withdrawal, we encountered a problem on the side of the payment provider.

At the moment we are solving this problem, and we asked the player for his bank details for the manual withdrawal of funds. In the near future, the payment of the player will be successfully carried out.

We are very sorry for the current situation, and we apologize for such a long wait.

Thank you for your time and consideration.

Best Regards,
SkyCrown casino team

Its been 4 days since I uploaded my bank info.. No withdrawal yet confirmed (or change to balance).

Been talking back and forth with support and have now been temporarily suspended as the withdrawal is being made.

The current balance is 1000 euro and I'm waiting for cashout by manual bank transfer.

______­___­___­___­___­___­___­___­_______

Dear Skycrown Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear IAMEMIRU and ASKGAMBLERS,

Unfortunately, we are still solving the problem with the payout of the player. On behalf of our casino, we apologize for such a long wait for the payment and will do everything possible to speed it up.

Providing a great customer experience is very important to us, and we are sorry that your experience did not meet that standard.

Thank you for your time and consideration.

Best Regards,
SkyCrown casino team

Dear IAMEMIRU and ASKGAMBLERS,

We would like to share good news regarding this case with you.

The player's withdrawal was confirmed and sent from our side on February 24, 2023, at 08:29 UTC. The funds will be credited to the player within several banking days.

Thank you for your understanding and patience! We believe that this complaint can be marked as resolved.

Best Regards,
SkyCrown Casino Team.

I have received my winnings and are very happy that Skycrown and Askgamblers resolved this! It took almost 2 weeks start to finish with KYC and all but the complaint is resolved.

I would also like to thank the support at Skycrown for being there 24/7.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.