Shuffle.com is withholding nearly $20,000 in withdrawals after completing KYC — 14 Days in Compliance Review
I am submitting this complaint regarding approximately **$20,000 in withdrawals from Shuffle.com that have remained under review since July 31, 2026, at approximately 10:00 AM**.
My account was placed into withdrawal-only mode, and since then I have cooperated with every verification request made by Shuffle.
I completed the requested KYC steps, including identity verification and a liveness check.
In my last interaction, I contacted support for clarification; I was subsequently instructed to complete the liveness check. I completed that requirement successfully.
Since then, support has repeatedly told me that my account is undergoing a **compliance review** and that I will be contacted if anything additional is required.
At this point, my withdrawals have been pending for approximately 14 days, approximately $20,000 remains unavailable to me, and I have completed the verification steps Shuffle has instructed me to complete. I have repeatedly asked whether anything further is needed, but I continue to receive the same general response that the account is under compliance review.
I understand that Shuffle has compliance obligations, and I have cooperated with the verification process. However, I do not believe it is reasonable for my funds to remain unavailable indefinitely without a clear resolution.
I am requesting that Shuffle complete the review and pay out my approximately $20,000 in pending withdrawals immediately.
I have complied with the verification requests made to me and am asking AskGamblers to assist in getting my funds released.
