Complaint #2 YesWeCan Casino

Short pays on winning spins

By Patty

12 years ago

Message on forum

I have complained via chat and was told it was a problem being escalated to to their tech person....never resolved. I deposited, played and every few spins noticed the winning pay was off by a penny. Not a huge amount, but indicates their software has real issues. I'm submitting a screen shot. My calls and emails to these guys have been ignored.

Disputed Casino YesWeCan Casino

Reason Software glitch

Discussion

YesWeCan Casino

• Representative

15 years ago

Hi,

Unfortunately, there is a bug in displaying the win amount, we will take care of this. However, in the player's balance, the amount is added up correctly, without that one penny difference. The problem is only in the display, not in the winnings. The winnings are correct and fair.

Please inform your customer about this.

In the future, please also ask the customer the date the game was played and approximate hour.

Thank you!

Kind regards,

Michel

YesWeCan Casino

• Representative

15 years ago

yes. thank you for sending the print in - the matter has been forwarded to the tech team.

Patty

15 years ago

I have just emailed a screen shot, per your request. Please confirm receipt.

YesWeCan Casino

• Representative

15 years ago

please send full details including screen shots the game the time etc to the following email address : info@yeswecansupport.com

and your complaint will be dealt with

YesWeCan Casino Complaint Stats

Resolved 2 / 2

Avg. Amount N/A

Avg. Complaint Duration 12 days

Avg. Response Time 3 days

YesWeCan Casino Complaints

See all complaints for this casino

Will not pay me my winnings/blocked me out of casino

I won 2500 from top game casino YES WE CAN, I still have a copy of the winning screen shot...I've contacted them many times ,they never answer...they blocked me out of even signing on to there site...This casino stole my winnings...Even there sister casino BLACKLIGHTS has paid me for my winnings...I deposited my money made it through my play through...tried to cash out , then the lies and cheating started....Why are they allowed to take deposits from people if they DON'T PAY THERE WINNINGS...thats stealing every where in the would! ....2500 is my winnings and i'd like to get paid....tell me where to send a copy of the winning screen shot....Why is YES WE WE CAN allowed to take money from people if they don't pay the winnings....Every person that plays on line should be informed about this casinos ( YES WE CAN) and how they don't pay....Can you please help with my getting paid...or help me spread the word about this dirty casino.....

Resolved