Complaint #8 ShinyWilds Casino

Problem treatment

By Yvan P.

1 week ago

Hello,

I requested a withdrawal on August 2nd, 2026, which is still marked as "Pending" in my player account.

Here are the details of my situation:

Account status: Fully verified (KYC already completed and validated previously, and I already successfully withdrew funds three months ago).

Issue: The withdrawal has been pending for over 9 days without any process or explanation.

Support response: I have reached out multiple times via live chat and email, but I have received zero response from their team.

I am asking for the casino to process and release my payment.

Thank you for your help in resolving this issue.

Disputed Casino ShinyWilds Casino

Reason Delayed payment

Amount €799.39

Discussion

AskGamblers

• Support Team

5 days ago

Dear @pagnouxyvan77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ShinyWilds Casino

• Representative

1 week ago

I see that a withdraw has been processed on the 11th, is the problem solved since ? Or are we talking about another pending Withdraw Yvan ?

AskGamblers

• Support Team

1 week ago

Dear ShinyWilds Casino,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

ShinyWilds Casino

• Representative

1 week ago

Bonjour Yvan ! Nous avons reporté ton problème au service paiement, ils vont revenir vers toi très rapidement !

Nous nous excusons pour le retard occasionné !

Translation:

Hi Yvan! We've forwarded your issue to the payment department; they'll get back to you very soon!

We apologize for the delay!