Payment delayed Refusal to answer me

Dear team,
It has been almost 3 weeks that I submitted a withdrawal from sg casino, and I have not heard anything from them, my withdrawal is still pending.
Their terms and conditions mentions that withdrawal are processed under 3 days, however now its 3 weeks. 3 weeks is a lot for a casino.
Whenever contacted their chat support, keep saying to just wait and that everything looks normal
The disputed amount is 1562 $

I made a withdrawal request for 500 EUR on the SG Casino website on March 17th. Today is April 13th at the time of writing this complaint. This means that 27 days have passed since I submitted my request for the payout, and they simply do not want to pay out the money. During this period, I exchanged 13 messages with them via email, and I will quote some parts of their responses for you:

March 25th: 'We understand your frustration regarding the wait; your money is absolutely safe, our team is currently resolving an issue with the payment provider.'

March 28th: 'Our Commitment to You: Active Monitoring, Precision Over Speed, Direct Notification.'

April 3rd: 'Your request is a top priority for us right now, and we are personally keeping a very close watch on it to make sure everything is finalized as quickly as possible.'

April 3rd: 'We have informed our related finance department about your payout. Please be assured that it will be completed as soon as possible. It will not take long.'

April 8th: 'Unfortunately, delays may occasionally occur due to payment providers, even though this is never our intention. Please be assured that the necessary action regarding the transaction will be taken as soon as possible. Thank you for your understanding.'

These are some of the responses I received from them during the mentioned period.

When I asked them for the name of their payment provider and requested them to 'Provide the TXID as proof that the funds have been sent to the provider or processed on the blockchain' (bearing in mind that the payout was requested via crypto). I also wrote to them at that time: 'If you cannot provide a TXID, it is clear that the funds have not left your system. Therefore, I request that you process my withdrawal manually, bypassing the faulty provider. My funds are held by SG Casino, not by a third party, and you are ultimately responsible for the payout.'

I did not receive any answer to my questions, only the same generic responses as in previous messages, thereby making it clear that the alleged problem with the provider is just an excuse not to pay me, violating user rights as well as their own terms and conditions.

The entire communication is saved in my messages in more detail and I can provide it if necessary.

I would like to ask AskGamblers to help me against the unfair behavior of the casino towards me so that I can withdraw my money.

9+ days now and casino will not process withdrawals.
Have contacted live support and email support countless times and keep getting the same copy and paste answers.
Always says " don't worry, nothing wrong just out casino has a slight delay due to excessive withdrawal request" which is undoubtedly a lie.
I have been told numerous times my withdrawal has been forwarded as a high priority and still nothing.

Hello,

I am filing an official complaint regarding SGCasino, which holds a valid gaming license issued by your authority.

I submitted the following withdrawal requests from my verified account on August 27, 2025.

According to SGCasino’s Terms and Conditions, withdrawals must be processed within 3 business days from the day following the request (excluding weekends and public holidays). This timeframe has been exceeded for all my requests, yet none of them have been approved or processed.

I contacted their support team multiple times via live chat and email to request a clear processing date. Their replies were repetitive and failed to provide any concrete updates; in some cases, my questions were simply ignored.

I am attaching screenshots of my withdrawal requests, the casino’s Terms and Conditions clearly stating the 3-day processing period, and their email responses.

This is a clear violation of their withdrawal policy and has caused me unnecessary stress and inconvenience. I kindly request that the licensing authority investigates this matter and ensures that my withdrawals are processed immediately.

Thank you for your attention.

Hello,

I am submitting an official complaint regarding SGCasino (website: https://sgcasino-4430.com ), which holds a valid gambling license issued by your authority.

I have submitted the following withdrawal requests from my verified account:

10 August 2025

11 August 2025

12 August 2025


According to SGCasino's own Terms & Conditions, withdrawals are processed within 3 business days from the day following the request (excluding weekends and public holidays). This timeframe has now been exceeded for all my requests, yet none of them have been approved or processed.

I contacted their support several times via live chat and email, requesting a specific processing date. Their responses were repetitive and failed to provide any real progress, and in some cases, they simply ignored my questions.

I have attached screenshots of my withdrawal requests, casino T&C stating the 3-day processing time, and their email responses.

This is a clear violation of their stated withdrawal policy and is causing unnecessary stress and inconvenience. I request that the licensing authority investigates this matter and ensures my withdrawals are processed immediately.

Thank you for your attention to this matter

Hello, I'm 38 years old, a father, and a sports betting and casino addict since 2010. I'm struggling to quit gambling. I'm surrounded by doctors, including psychologists.

My story with SG Casino is as follows. I opened an account with SG Casino in 2023. I lost a lot of money, so I decided to stop losing money. I am indeed a compulsive gambler, and I'm a losing gambler.

So I told SG Casino to permanently close my player account to protect me, and permanently, due to my sports betting and casino addiction. They did close the account, but in 2025, following a computer error and an update, they reopened my player account. I found out because I was receiving promotional emails. I lost €1,000. I asked them for a refund, and for over two months now, they haven't responded, or they've simply responded, "Your account has been closed again." I'm demanding a refund of the deposits made in 2025, which they should never have received if they had blocked my access to this account, which, I remind you, was permanently closed in 2023. Thank you for your help. I trust SG Casino to resolve this dispute.