Refusing to comply with my request for self exclusion

I have requested to self exclude on 18 July as I have gambling problem. I have since spent over 1,000 euros but they will not help me and don't answer. I contacted live chat and they would only put a limit of 100 euros per week. I'm in real trouble, if they had closed it when I asked I wouldn't be in the much trouble. They still won't answer me, please help I feel ill lyndloo13