Casino Hermes - Troubles using the mobile casino

posted on August 6, 2015.

So I registered and deposited 25 to make use of the exclusive askgam 425% bonus only to me told I had to download their play platform to my phone. Fair enough, I did so. The platform refuses to launch continually saying I need an internet connection. So not only have I lost my 25 I've also wasted data. I would like my money returned and my account closed.

posted on August 10, 2015.

Hello and thank you for your feedback. Our tech team has investigated and worked on the issue. You may try to uninstall the previously installed "The Game Library" application and reinstall it. You may reinstall it directly from the Google play\App Store. Then login to Casino Hermes again and the games should work fine. If you'd rather get a refund just contact our online support. They will cancel your bonus so you can make a withdrawal.

posted on August 11, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.