Complaint #9 Samba Slots Casino

Casino closed my account and telling me the reason

By luckdeepak

1 month ago

I won at sambaslots 4200 euro uploaded documents for verification, passed it successfully . But after some time i got message that my account was closed and i have violated their terms, what have i done and what terms i violated casino not telling. I was asking the reason via mail and chat but answer was the same. Just ignoring clear answer what have i done wrong.

Disputed Casino Samba Slots Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

10 hours ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Samba Slots Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Samba Slots Casino

• Representative

1 day ago

Hi there,

Please note that the player has breached the T & Cs paragraphs 11.4.2., 11.4.3.1., 11.4.3.7.

Kind regards,
SambaSlots Casino Team

AskGamblers

• Support Team

1 day ago

Dear all,

This complaint has been reopened as per Samba Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 month ago

Dear Samba Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Samba Slots Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $5,649

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Samba Slots Casino Complaints

See all complaints for this casino

Balance deducted 14332 EUR reason unknown

Hi ASKGAMBLERS

I registered samba slots casino 29 January 2026 and made deposit using Ethereum.
I received Samba slots casino welcome bonus. I played slot game Fat Banker and got a huge win. Wagering requirement were completed and also I complete account verification.

On 1 February 2026 Samba slots casino made balance deduction 14 332 EUR.

I dont understand why this happened and asking for assistance.

Unresolved

€14,332

Unjustified seizure of 666 euros deposit balance

Following the advice from AskGamblers support, I am opening this new complaint to clarify that I do not have any active case or investigation with a regulator. I tried contacting them before but never got a response, so there is nothing preventing AskGamblers from mediating this.

The situation is that I deposited €1,000 via Solana and, after a bit of activity where I actually lost money, the casino blocked my account and kept the €666 I had left. This means I am in a net loss of -€334. They aren't confiscating "winnings" here because I never made a profit, they are simply keeping my own deposit money.

I haven't received any explanation or proof of wrongdoing. Even if a casino decides to close an account, the fair thing is to return the remaining deposit to the player if they didn't win anything. I am just asking for my €666 back.

I’ve attached the deposit proof, the email where they admit to taking the money, and a shot of my blocked account.

Resolved