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Cloudbet Casino - Roulette game timed out due to excessive delay but funds were deducted from my account and never returned

RESOLVED
Complaint Info
Disputed casino Cloudbet Casino
Reason Software glitch
Amount BTC 0.2
Samphil United States Message
Posted on November 7, 2016

I placed a wager in european roulette for 100 units on 13-24 and 100 units on 25-36. Instead of spinning the ball, the service timed out due to excessive delay. The 200 units (.2 bitcoin) are now missing from my account without the spin having taken please. Can you please ask the casino to restore the funds to my account? To reiterate, the spin never took place. Thank you.

AskGamblers
Posted on November 10, 2016

Dear @Samphil,

Please let us know if there's some update on your issue.

Samphil United States Message
Posted on November 14, 2016

Close out the complaint please

AskGamblers
Posted on November 14, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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